Lorraine Gonzales

CS Escalations Manager at Cleo • MA in Psychology Student • Small Business Owner

Los Angeles, California, United States

About

Currently pursuing my Master’s degree at Antioch University in the MFT program. I have a background over 14 years in retail, customer service, & management roles. I’m passionate about empathetic and human-first care with consideration for the ebbs and flows of our mental health. Check out my website inbloomspace.com for my handmade candle shop!

Experience

  • Cleo (4 yrs 11 mos)
    • Escalations Manager
      Aug 2024 - Present · 1 yr 11 mos

    • Customer Service Lead
      Aug 2022 - Aug 2024 · 2 yrs 1 mo

    • Customer Champion
      Aug 2021 - Aug 2022 · 1 yr 1 mo

  • Tarot Reader & Candle Maker at In Bloom
    May 2020 - Present · 6 yrs 2 mos

  • BOH Associate at Glossier, Inc.
    Oct 2019 - Aug 2020 · 11 mos

  • LA Stores Director at Malia Mills
    Nov 2018 - Jul 2019 · 9 mos

  • Wardrobe Stylist at Trunk Club
    Sep 2017 - Nov 2018 · 1 yr 3 mos