Waukesha, Wisconsin, United States
As a Sales correspondent I was responsible for handling written communication with potential and existing clients, providing product information, addressing inquiries, and supporting the sales team by generating leads and following up on sales opportunities through email, phone calls, and other communication channels, often acting as a first point of contact for customer interactions. Spearheaded marketing campaigns to increase brand reach and acquire paid customers by leveraging consistent community outreach. Coordinated client consultations to discuss their needs and pitch available business services and unique offerings. Worked closely with General Contractor, clients and sub-contractors to facilitate accurate quoting and reporting. Speaking directly with customers, setting up sub-contractors & relaying scope and changes to existing proposals. Communication back with customers on construction schedule weather ahead of schedule, on time, or if a delay was needed; also, when requested changes were to add additional costs or cost savings to the project. Traveled to work site to deliver updated documents when needed by sub-contractors. Responsible for all accounting for customer Invoices and Tax documentation for sub-contractors.
Assisted with the daily care, feeding, walking, bathing, and medication of dogs and cats while in my care. Maintained and cleaned all animal care areas including waiting rooms, surgical rooms, play and grooming areas. Oversaw all dog walking and pet sitting services per client requests, to include scheduling clients, securing client residences before and after performing services, and managing all care and responsibilities for animals during pet owners’ absences.
Reviewed all applications for volunteer and paid positions and conducted background checks, reference calls, and interviews. Created performance reports for upper management to review business productivity and recommended ways to improve business efficiencies. Created customer relationship management (CRM) system, growing new business by 100% in 2 years. Implemented payment processing and tracking software to increase business efficiency and manage delinquent accounts. Developed Quality Management System, streamlining quality assurance, improving auditing procedures and identifying corrective actions for nonconformities. Performed project management functions through overseeing project milestones, allocating project resources to increase efficiency, and reviewing project outputs to ensure quality standards were met.