Columbus, Ohio Metropolitan Area
With over four years of diverse professional experience, I currently work as a Data Center Security Officer at Securitas Security Services USA, Inc. My responsibilities include maintaining the integrity of data halls through vigilant monitoring, enforcing security protocols, and conducting secondary searches. I also assist in training new officers and respond promptly to alarms and emergencies, ensuring a secure and compliant environment. Certified in Intermediate and Basic Incident Command Systems, my expertise lies in security, analytical skills, and crisis intervention. I am dedicated to safeguarding critical infrastructure, fostering a well-trained team, and upholding organizational standards to contribute to a reliable and secure operational environment.
• Ensures the integrity of Data Halls by preventing unauthorized metal/media entry through vigilant monitoring. • Conduct secondary searches using a hand wand to maintain security protocols. • Provides assistance and training to new officers, fostering a knowledgeable security team. • Responds promptly to emergencies and alarms, demonstrating quick decision-making skills.
• Promptly addressed incoming calls to assist customers, including agents and policyholders, ensuring high-quality service. • Processed reimbursement requests by meticulously reviewing submitted documents for accuracy and compliance. • Trained new employees during onboarding, contributing to a knowledgeable and efficient team environment. • Developed skills in customer service, document management, and conflict resolution through various responsibilities.
• Engaged in online and in-person meetings to enhance product knowledge and sales techniques. • Developed strong customer relationships to effectively close sales and drive revenue. • Successfully promoted two levels during tenure, demonstrating leadership and sales acumen. • Recruited, trained, and mentored two sales associates, fostering a collaborative team environment.
• Prepared incoming cases and referrals for reimbursement at Safelite, ensuring timely processing. • Collaborated with the Reimbursements department to verify submitted documents from policyholders. • Maintained a KPI of processing 10 cases per hour, demonstrating efficiency and attention to detail.