Qatar
Accomplished senior executive with over a decade of experience in operations management and business development within the hospitality industry, specializing in airport lounges and services. Renowned for strategic planning and the execution of multi-dimensional strategies that drive significant revenue growth and operational efficiency. Proven track record in leading diverse, high-performance teams across multiple regions, securing profitable business opportunities, and achieving bottom-line outcomes. Adept at fostering strong professional relationships and navigating complex mergers and acquisitions to expand market presence. Key areas: Aviation Industry, Airport Lounges, Hotels, Food & Beverage concepts, Wellness, Premium Airport Hospitality Services.
Directed organisational growth, effectiveness, management development, and leadership development of the company across Europe, the largest region in EMEA, with 27 operations across UK, Finland, Italy, Germany, Hungary, and Turkey. Responsible for a 90M USD yearly P&L. Directly in charge of all business functions, including Human Resources, Finance, Sales, Marketing, Procurement, IT and Operations, responsible for a total of 600+ employees. Provided strong leadership direction to all Area General Managers within region to surpass set objectives. Monitored and managed overall performance to ensure complete alignment with defined KPIs. Spearheaded team of eight direct reports and successfully developed a two layer succession plan to ensure business continuity. • Increased regional net profit by 250%+ in comparison to pre Covid-19 times • Exceeded FY24 budgeted EBITDA by 17% • Received prestigious World’s best Independent Lounge, Skytrax Award, for Rome Fiumicino, Terminal 3, Airside, in 2023 • Company representative at Airports, Airlines, Partners, and Government levels in Europe • Enhanced operational efficiency and customer experience, resulting in a 30% increase in customer satisfaction scores across the region
Planned and directed Plaza Premium Group's expansion across Europe, Middle East, and Africa. Spearheaded team of four direct reports with responsibility of business planning and financial feasibility, project administration, commercial development, and bidding/proposal management. Presented business cases to Group's Board of Directors and Investment committee along with organising periodical review meetings on progresses. Served as spokesperson for company at industry related events and represented company products. • Secured growth in developing markets through M&A and strategic partnerships • Initiated, conceptualized, and developed JV shareholding and partnership agreements, paving the way for successful projects in Abu Dhabi, Amman, Nairobi, Addis Ababa • Managed Group's brand portfolio in 17 International Airports, 13 Countries (UK, Finland, Germany, Italy, Turkey, Hungary, UAE, Saudi Arabia, Oman, Jordan, Kenya, Ethiopia, and South Africa) • Led supply portfolio growth within region, such as collaborating with product team to develop and launch new business lines and brands • Fostered strong professional relationship, whilst assessing and securing profitable opportunities with business partners and developing strategic partnerships alliances to acquire new locations in alignment with group's development strategy • Expanded PPG's portfolio within EMEA region by 109% and secured additional $800M revenue coming from project's lifecycles
Managed business performance of restaurants. Evaluated and planned restaurant sales levels and profitability to surpass set goals. Generated reports at end of shift/week/month, such as staff control, food control, and sales to streamline workflow. Defined budgets and achieved alignment with senior management. Co-ordinated entire operation of restaurant during scheduled shifts. Managed staff and provided them with feedbacks. Addressed and resolved customer complaints to improve process efficiency. Met and greeted customers as well as organised table reservations. Played an integral part in hiring, training, and encouraging staff to enhance team performance and company productivity. • Administered $12M yearly operations and grew revenue of 8.1% in comparison to previous year. • Maximised company profitability by cutting staff cost by 0.9%, whilst increasing wine sales by 4.5% and other beverages sales by 7%. • Developed and managed weekly wine and beer food pairing events throughout Walt Disney World’s “Food & Wine Festival” each year between July and November. • Cut food and beverage cost by 1.6% and 3.8% respectively.
Managing the dining room staff and being in charge of reservations and seating. Supervising opening and closing duties and ensuring the HACCP standards were respected. Organizing events , meeting and greeting customers.