Barcelona, Catalonia, Spain
▫️ Trilingual Customer Success Manager (English, Italian, French) with experience spanning customer success, sales acceleration, and product operations ▫️ Currently at MongoDB, managing enterprise portfolios across Public Sector, FSIs, and strategic accounts while driving adoption, retention, and expansion ▫️ Previous experience at Qualtrics leading teams, scaling success operations, and shaping analytics & enablement programs across EMEA ▫️ Background in corporate marketing at The Adecco Group, delivering branded content campaigns with Forbes, Business Insider, and Wired Always motivated by fast-learning, high-impact challenges at the intersection of technology, strategy, and customer growth.
- President Club FY2026 - Top Performer EMEA CSM FY2026 - Own a hybrid enterprise portfolio across Public Sector, Tier 1 FSIs, and strategic accounts, consistently achieving 96%+ gross revenue retention (GRR) and exceeding expansion quotas through workload sourcing. - Drive workload adoption and workload expansion motions, driving MongoDB adoption and customer value realisation. Achieved 90% portfolio adoption through proof-of-value engagements and structured optimisation initiatives - Lead executive‑level strategy and enablement. Delivered quarterly, data‑backed QBRs/workshops to clients and partners. - Lead Dublin GTM Academy as speaker and moderator, scaling enablement programs and evangelising best practices across EMEA.
- Partnered with Enterprise Acquisition teams across Italy and the Middle East to accelerate client activation within 30 days (“Speed to Spend”), achieving 110–140% of H1/H2 expansion targets while consistently hitting activation quota. - Sourced and influenced net-new workloads and professional services opportunities, directly contributing to pipeline creation and closed-won revenue. - Recognised as a key speaker and recurring host at the Dublin GTM Academy, delivering enablement content to cross-functional stakeholders and new hires quarter-over-quarter.
- Established and led a high-performing team of Customer Success Associates in Nagpur, India. Overseeing day-to-day operations and driving exceptional customer satisfaction. - Led the development and implementation of the Customer Success global support intake process, streamlining support operations, and organising 2K+ monthly requests for a global team of 30 employees. - Owning EMEA North commercial renewals, demonstrating strong customer retention skills. - Responsible for expanding and sourcing opportunities for key accounts. - Playing a key role as the EMEA Customer Success Analytics Lead, responsible for data modelling and reporting for the Qualtrics Leadership team, enabling data-driven decision-making.
- Led a team of 8 product specialists, in providing technical support to clients by troubleshooting issues and resolving escalations, while keeping a team with 89% 48 hours resolution time. - Conceived and deployed automated reports on the product specialists' performance. - Implementing and managing Single-Sign-On setups (SSO) on Qualtrics licenses as the SSO team lead. - Assisting clients with the integration of Qualtrics with third-party applications, and APIs, to streamline their workflow.
- Collaborated with the content marketing manager and the Italian head of brand management, by delivering a valuable contribution to content related to the business world and tech orientation. - Launched and implemented three branded content campaigns in partnerships with Forbes, Business Insider, and Wired by following and adapting guidelines from the company's headquarter. - Created two corporate podcasts and reached 5th place on the all-time career category on Apple podcast with "Job Busters", The Adecco Group’s podcast. - Selected as a team member of CEO for One Month Italy’s 6th edition project. - Organised newsletters, video content, and social media campaign in collaboration with the project manager.