Wroclaw Metropolitan Area
Detail-oriented and proactive professional with extensive experience in insurance operations, data management, and customer service across international environments. Strong analytical mindset and organizational skills, with a proven ability to interpret complex insurance contracts, manage financial data, and train new staff. Looking to contribute to a dynamic insurance or administrative team where precision and efficiency make a difference.
• Process and validate insurance contracts and data for underwriting and policy management teams. • Prepare quotations, renewal policies, certificates, and endorsements ensuring compliance with legal and country-specific requirements. • Analyze financial data and prepare monitoring reports. • Conduct training for new hires and collaborate with cross-functional teams to resolve exceptions.
Process and validate insurance contracts and data for underwriting and policy management teams. Prepare quotations, renewal policies, certificates, and endorsements ensuring compliance with legal and country-specific requirements. Analyze financial data and prepare monitoring reports. Conduct training for new hires and collaborate with cross-functional teams to resolve exceptions.
• Processed customer orders in SAP ensuring accuracy and timely delivery. • Liaised between Sales, Operations, and Finance departments. • Provided email and phone support to customers in Italian and English
Processed customer orders in SAP ensuring accuracy and timely delivery. Liaised between Sales, Operations, and Finance departments. Provided email and phone support to customers in Italian and English.
• Resolved escalated queries and coached new agents. • Handled reservations and ticketing for Italian and English-speaking customers. • Generated reports, promoted sales, and ensured service excellence.
• Created and managed flight bookings via Amadeus system. • Provided support to travel agencies and managed social media queries. • Served as quality analyst for the Italian team.