Palaión Fáliron, Attiki, Greece
Specializing in Supply Chain and Customer Service, my focus lies in driving operational efficiency as a Customer Service Processes Specialist. Through collaboration and innovation, I am committed to elevating customer satisfaction and streamlining order management. Leveraging my IT expertise and competencies in electronic data interchange, I play a pivotal role in the seamless integration of customer interfaces and the onboarding of new customers. This dedication to continuous improvement in OTB processes underscores my collective pursuit for operational excellence.
• Customer Operations • Order management • Stock Allocation • Delivery management • Supply Chain management • Project Management • Customer Interfaces/Integration specialist (EDI/CMI) • Customer new onboarding implementations (VMI / EDI) • ΟΤΒ Process improvements
• Customer Service • Supply Chain management • VMI Planning/Inventory Management • SAP Order management • Creation, maintenance and optimization of internal and external reporting • Customer Interfaces/EDI/CMI • VMI Business and Technical support (Datalliance) • New VMI Customer onboarding implementations
• VMI Planning/Inventory Management • SAP Order management • VMI Business and Technical support (Generix/EWR) • Customer Interfaces (EDI) • New VMI Customer onboarding implementations
• Team Lead of IT Operations • Client Service and Training on IRI Software tools and Reporting applications • Pre-sales and Post-sales Client support • Systems Analysis and Design, 4GL Programming, Database administration, Infrastructure administration (Server, user PCs) • Network/LAN administration • End-user Training and technical support
• 4GL Programming • Database administration • End-user training on OLAP Reporting • Infrastructure support • Software support • Network administration