Pune District, Maharashtra, India
Senior Business Analyst | 10+ years delivering Telecom BSS/OSS transformations for COLT Technologies, British Telecom, Bharti Airtel & Tata Communications. BRD · FRD · UAT · Agile · Order Orchestration · SD-WAN · Open to Work. I help telecom enterprises launch faster, deliver better, and operate smarter — turning complex business needs into clear requirements and scalable BSS/OSS solutions. 🎯 What I Deliver ▶ Reduced manual operational effort by 30% via automation at COLT Technologies — awarded Best Process Improvement Contributor (2023) ▶ 100% UAT success rate across multiple Tier-1 telecom product rollouts — zero post-deployment critical defects ▶ 25% improvement in cross-functional delivery efficiency on UC & Cloud launches ▶ 20% faster service design turnaround at British Telecom — Service Design Excellence Award (2022) ▶ 98%+ SLA compliance maintained managing PAN India provisioning at Tata Communications 📡 Domain & Keywords Core expertise: Business Requirements Document (BRD) | Functional Requirements Document (FRD) | User Stories | Use Cases | Agile/Scrum | UAT | SIT | ORT | Requirement Traceability Matrix (RTM) | Gap Analysis | Impact Analysis | Telecom BSS/OSS | Unified Communications (UC) | SD-WAN | MPLS | ILL | P2P | V-SAT | SIPT | Cloud Products | Order Orchestration | Network Provisioning | Service Design | SLA Management | JIRA | Confluence | Salesforce CRM | MS Visio | Remedy | SupportPoint | Nimbuss | BPMN | UML | Stakeholder Management | Process Reengineering | Digital Transformation 📩 Let's Connect Open to Senior Business Analyst, Lead BA, Product Analyst, or Service Design Manager roles in Telecom, IT Services, or Digital Transformation — India or Europe. Let's connect → [email protected]
Leading BSS/OSS process analysis and digital transformation initiatives for COLT Technologies — one of Europe's largest B2B telecom providers. 🔹 Spearheading requirement elicitation, BRD/FRD documentation, and design walkthroughs for Unified Communication (UC) & Cloud product launches — improving cross-team delivery efficiency by 25% 🔹 Designing automation workflows with IT Architects & SMEs, cutting manual operational effort by 30% 🔹 Conducting system-level gap analysis & impact assessments to streamline order orchestration and network provisioning processes 🔹 Facilitating end-to-end SIT, UAT & ORT phases — achieving 100% business use case alignment across all production releases 🔹 Led migration to SupportPoint & Nimbuss platforms, improving process traceability and audit accountability 🔹 Authoring functional specifications, BPMN/UML process flow diagrams, and RTM documentation for compliance and governance Skills: BSS/OSS · BRD · FRD · UAT · SIT · ORT · Unified Communications · Cloud Products · Agile/Scrum · JIRA · Confluence · Gap Analysis · Automation · BPMN · UML · Stakeholder Management Key responsibilities - Scope Management & prioritization - High level impact assessment - Business & Process analysis - Requirements Management - Support High level Desings - Service Fulfilment & Service Assurance - Trainings for internal stakeholders - Providing a link between the company, customer , the development team and any third-party regarding software functionality throughout the development cycle.
Functioned as Service Design Architect for British Telecom's UC & Cloud product portfolio — driving product readiness, requirement traceability, and zero-defect delivery across cross-functional teams. 🔹 Defined and managed Requirements & Test Design (RTD) processes — improving traceability and test coverage by 30% 🔹 Identified process gaps and executed improvement plans, reducing service design turnaround time by 20% 🔹 Translated complex business and technical requirements into BRD, FRD, user stories, and use cases for both business and engineering stakeholders 🔹 Supported UAT & ORT phases ensuring zero-defect product releases and full business alignment throughout SDLC 🔹 Managed stakeholder communication, change management, and critical blocker resolution across delivery lifecycle 🏆 Awarded Service Design Excellence — Tech Mahindra / British Telecom (2022) Skills: Service Design · BSS/OSS · BRD · FRD · RTD · UAT · ORT · UC & Cloud · Requirement Traceability Matrix (RTM) · Gap Analysis · Stakeholder Management · Agile/Scrum · SDLC
Drove end-to-end enterprise service delivery and customer experience (CX) optimization for Airtel's B2B telecom portfolio across India — spanning SD-WAN, MPLS, ILL, P2P, and V-SAT products. 🔹 Collaborated with product, network, and IT teams to gather requirements and enhance BSS/OSS network management platforms for enterprise customers 🔹 Participated in requirement elicitation and test design workshops to define and validate new BSS/OSS functionality 🔹 Implemented process corrections and KPI monitoring frameworks — achieving 15% improvement in SLA adherence 🔹 Optimized escalation management and issue-resolution workflows, directly improving enterprise customer satisfaction and NPS 🔹 Produced SOPs, workflow diagrams, and impact assessment reports to support operational governance Skills: SD-WAN · MPLS · ILL · P2P · V-SAT · BSS/OSS · SLA Management · Customer Experience (CX) · Escalation Management · Requirement Elicitation · Process Reengineering · Enterprise Service Delivery
• Tracking & recording activity on accounts & help close deals to meet these targets. • Working with staff to ensure that prerequisites like prequalification or getting on a vendor list are fulfilled within a timely manner. • Ensuring all team members represent the company in best light. • Understanding the company’s goal and purpose so that will continual to enhance the company’s performance. • Close monitoring of execution of project in co-ordination with internal teams • Troubleshooting for routing issue for 3G based connectivity • Configuring network access servers & routers for AAA security. • Troubleshooting the customer’s network related issue like device down, packet drops, latency, issues related to Branches
• Handling trouble tickets for severity Major-Minor-Service Request type. • Coordination in Shifting of customer traffic from primary link to Secondary link/Tertiary and network activities(failover activity) • Configuring Customer (CE) routers including Cisco 2900/861/1800/1900. • Technical Support for Field Staff for provisioning and Fault related issues • In-depth knowledge of Routing & switching technologies such as OSPF, EIGRP, RIP, BGP, MPLS,VLAN • Configuration of Static routing protocol and dynamic routing protocol (RIP,OSPF,EIGRP,BGP) in Cisco routers • Handling Auto backup (router backup) project and RANCID (Auto backup tool) 17k_ customer CPE router • Working on Clarify and Remedy ticketing system to address customers Network related issues.