Madison, Wisconsin, United States
Dedicated and experienced Customer Service Representative with a strong track record of over 10 years in delivering exceptional service. I excel in handling reservations, engaging with customers in person and over the phone, resolving issues effectively, and providing product knowledge. My proficiency in software like Office365 and Google Workspace, coupled with my quick adaptability to new technologies, has enabled me to excel in various roles. My recent experience as a Cashier and Keyholder/MOD at Joann Fabrics showcases my ability to acquire customer accounts, lead employees, manage inventory, and ensure a seamless shopping experience. Previously, as a Guest Service Representative and Shuttle Bus Driver at AC Hotel Downtown Madison, I honed my communication skills, created informative resources for guests, and demonstrated strong knowledge of the downtown area. My background also includes roles at Planet Fitness, United Paving Co., and Hy-Vee, where I consistently provided excellent customer service and contributed to team success. Additionally, my education at East High School and completion of the Hospitality Service Champions course at Madison Area Technical College underscore my commitment to personal and professional development. I am honored to have received the E-Service award for volunteer work and a nomination for the 'Big Catch Award' in 2018, reflecting my dedication and contributions to my roles. I am passionate about providing exceptional service and look forward to leveraging my skills and experience to excel in future opportunities.
Customer account acquisition Engage with customers in product knowledge and project solutions Sort and stock inventory, aisles, stackouts, and bins Manage employees and assist in training and updated procedures Closing duties such and end of night reports and cash counting
Answer phone calls with proper etiquette (required to answer within 3 rings) Handle phone calls and in person guests at the same time Created guest facing and inhouse documents with word. Created a binder of surrounding areas of interest, restaurants, shops and travel services for other employees to assist with guest inquiries Knowledge of the downtown area. Drive guests to local points of interest in a timely manner
Take guests on tour of gym amenities Clean gym areas and machines Answer the phone in a timely manner and follow the phone script to answer potential members' questions
Arrive and get things prepped for that days jobs and duties Entrusted to start an Instagram profile and run their facebook page and to take pictures of finished jobs and upload them Learned how to drive a Bobcat, pavement roller and a pickup truck with a 5 ton trailer hitched on the back