Edmonton, Alberta, Canada
I am a dedicated professional with extensive experience the hospitality and customer service industries. My career has been defined by a commitment to excellence, ensuring customer satisfaction, safety, and operational efficiency. With a strong background in high-pressure environments, I bring a proactive approach to problem-solving, coupled with a deep understanding of industry standards and best practices. I am passionate about continuous learning and thrive in roles where I can leverage my expertise to contribute to team success and organizational growth.
- Ensure on-time flight departures by coordinating ground operations with local teams (GSE, security personnel, baggage handling, catering). - Serve as the primary point of contact for local clients and suppliers, fostering positive and productive relationships - Address passenger concerns and relay feedback to the relevant departments when necessary - Provide operational and administrative support to local teams, including training on processes and policy compliance - Oversee compliance with safety policies and regulatory requirements. - Document and report any incidents or non-compliance issues to the OCC and relevant departments - Prepare the bases for aircraft arrivals and departures (check-in, catering coordination, communication with crews) - Act as a liaison between the bases and central departments (OCC, Maintenance, Sales). - Attend operational meetings to relay base feedback and plan for future needs - Review and validate invoices for services provided at the bases. - Compile and submit attendance, performance or overtime reports for base personnel to senior management, as requested.
- Responsible for the flight attendants under the operational authority of the captain. • Gathered and maintained team morale within the crew. • Applied all safety, security and in-flight service standards and procedures described in the operating procedures • Ensured that flight attendants under my responsibility applied all Nolinor safety and security standards/procedures as needed • Liasoned between the cabin crew and flight deck crew pertaining to any information regarding the flight status • Ensured the management of all incidents involving crew, or passenger safety issues as well as situations affecting the safety of operations • completed daily reports regarding flight operations