Toms River, New Jersey, United States
Over 25 years experience in the Customer Service/Healthcare Industry. My experience is with all areas pertaining to the Revenue Cycle. Knowledge and experience in Accounts Receivable Management, Credits, Collection and Patient Access/E.D. Access/Registration. Additional Responsibilities include Human Resources and Payroll. I am also bilingual in Spanish.
Partnered with Corporate and hospital leadership (23 hospital systems) to review Accounts Receivable, identifying best practices for optimizing cash collections and minimizing receivables. Applied in-depth knowledge of Healthcare Revenue Cycle management, including Medical Terminology and Current Procedural Coding (CPT, HCPCS), to enhance operational efficiency. Developed and prepared detailed daily, weekly, and monthly reports for revenue analysis, contributing to data-driven decision-making and performance improvements in Central Business Offices. Collaborated with various stakeholders to establish and implement best practices, leading to increased cash collections and reduced overall receivables.
Oversaw daily operations and managed schedules for a large surgery center, including Human Resources and Payroll, ensuring smooth office functions and efficient Revenue Cycle management. Achieved a 60% reduction in accounts receivable and increased cash collections through effective revenue cycle strategies. Hired, trained, and onboarded new employees, served as the main point of contact for the Business Office, and provided mentorship to support career and work-related goals.
Managed accounts receivables for a 273-bed hospital, working directly with the AVP to monitor billing edits, denials, and collections, ensuring efficient revenue cycle operations. Hired, trained, and onboarded employees for the Business Office, and successfully increased employee retention by fostering a positive work environment. Oversaw, educated, and mentored all Business Office staff. Developed and implemented new processes, policies, and procedures within the Business Office, including the successful rollout of a Workflow Management System and Online Bill Pay. Collaborated closely with billing staff and medical records to monitor and manage accounts receivables, billing edits, coding and collections, ensuring accuracy and efficiency in financial operations.
Development and Creation of a nine hospital System Business Office. Managed the accounts receivables for specific hospitals within the Saint Barnabas Healthcare System. Successfully implemented new Patient Accounting System for three hospitals. Coordinated Accounts Payable People Soft System for refund processing. Created development plans, conducted operation assessments and implemented moves related to the floor plans. Counseled employees on defining career and work related goals and objectives. Assisted in the development of processes, policies and procedures within the System Business Office. Work with Site Directors and Department Directors to implement new processes and policies which affect the System Business Office. Handled the process of running privacy reports for HIPAA violations. Trained, supervised, evaluated and coached staff to improve their communication/management skills. Managed and assisted from inception in 1998 the creation of the System Business Office which contains 276 employees, with 23 currently a direct report to me. Also coordinated the relocation to the System Business Office of each facility which moved in. Successfully refined and implemented new projects. Responsible for billing/credit/collections processes. Worked with ITS to develop new tracking tools/reports. Worked with Phone Technicians to coordinate any issues or changes. Oversee customer service. Daily Contact with patients and insurance companies. Strong Interpersonal skills.