Mumbai Metropolitan Region
Luxury hospitality and concierge professional with experience delivering personalized support and premium client experiences in fast-paced, high-service environments. Skilled in guest relations, lifestyle management, travel coordination, reservation handling, and providing exceptional service to international and high-profile clients. Experienced in managing client requests with professionalism, discretion, attention to detail, and a strong customer-first approach. Passionate about creating seamless guest experiences while maintaining luxury service standards and building long-term client relationships. Strong communication skills, problem-solving abilities, and adaptability with experience working in dynamic customer-focused environments. Interested in opportunities within elite concierge services, yacht concierge, luxury hospitality, VIP guest relations, and international lifestyle management. Core strengths include: • Luxury Guest Relations • Concierge & Lifestyle Services • VIP Client Handling • Reservation & Travel Coordination • Client Communication • Problem Solving & Multitasking • International Customer Service • Relationship Management • Luxury Hospitality Standards Open to luxury hospitality, concierge, and international guest relations opportunities.
Deliver lifestyle services to ultra HNI clients, including luxury travel arrangements, priority event access, fine dining reservations and premium gifting solutions. Build and nurture long term relationships with elite clientele by offering highly personalized, discrete and prompt assistance across varied lifestyle needs. Collaborate with top tier global vendors and service providers to ensure seamless high-quality experiences aligned with client expectations and exclusivity standards.
Got Promoted from Customer Retentions specialist to Junior Analyst from February 2021. Provided administrative support to senior analysts and department professionals. Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. Applied highly effective selling skills while properly engaging and presenting solutions to customers. Promoted available products and services to customers during service, account management and order calls.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Answered multi-line phone system to respond to guest inquiries and transfer calls to correct departments & personnel. Contacted housekeeping staff and maintenance department immediately to resolve guest issues. Promoted car accessory sales.