United Kingdom
Hi, my name is Liz! I'd describe myself as a proactive and ambitious International Business and Management student who loves tackling challenges, finding smarter ways to work, and making a real impact wherever I go. Whether it's improving store operations, running digital campaigns, or leading student initiatives, I bring energy, creativity, and a strong sense of ownership to everything I do. I’m naturally curious, quick to learn, and comfortable stepping out of my comfort zone—especially when collaborating with others to solve complex problems. I'm eager to apply my skills in a role where I can grow, contribute meaningfully, and make a difference in real-world projects.
Developed and executed a digital content strategy, growing the account from 200 to 3,000 followers within 12 months through continuous content optimisation. Monitored channel performance using TikTok Analytics dashboards to analyse engagement, audience retention and follower growth trends. Applied structured A/B-style testing across hooks, captions, formats and posting schedules to optimise reach and follower conversion. Managed audience engagement by responding to community queries and maintaining consistent communication with followers.
Store Assistant | Lidl March 2023 – December 2024 During my time as a Store Assistant at Lidl, I had the chance to work in a fast-paced retail environment where I was responsible for a variety of tasks aimed at providing excellent customer service and ensuring smooth store operations. My duties included assisting customers with their purchases, stocking shelves, maintaining store cleanliness, and handling cash register transactions. Some key moments from my experience: - Helped improve the store’s product display and organization, making it easier for customers to find what they needed. - Assisted in inventory management, ensuring stock levels were accurate and items were always available. - Built strong rapport with customers, contributing to positive in-store experiences and repeat business. This role taught me how to stay organized and efficient under pressure while providing excellent service to every customer. It also helped me develop great communication and teamwork skills, which I’m excited to bring to future roles.
Built rapport with repeat customers in a high-volume retail environment, strengthening client relationships and contributing to increased promotional conversion and a 12% uplift in bakery sales. Applied structured problem-solving to resolve customer issues efficiently, escalating complex cases to management where required to ensure full resolution. Monitored sales performance KPIs, including basket value, transaction time and promotional uptake to optimise service delivery and commercial outcomes. Maintained 100% accuracy in financial transactions while adhering to store compliance procedures and operational performance targets.
Business Operations Intern | King's College Murcia January 2025 – Present As an Business Operations Intern at King's College Murcia, I've had the opportunity to support the school’s daily operations while developing valuable skills in administration. My role involved everything from maintaining student records and coordinating schedules to assisting with internal communication and helping organize school events. I’ve also been the go-to person for handling inquiries, ensuring both students and staff received prompt and friendly support. A few highlights of my time here so far: - Helped streamline communication processes, making things run more smoothly across departments. - Played a key role in managing student onboarding, making the process easier for new students. - Worked closely with the events team to organize school events that brought the community together. This internship has taught me a lot about multitasking, working in a fast-paced environment, and collaborating with a diverse team. It’s been a fantastic experience, and I’m excited to continue learning and growing in the admin field.
Managed incoming stakeholder support requests, resolving or escalating client queries in line with defined administrative processes to maintain service turnaround standards. Maintained structured case tracking logs in Excel, using VLOOKUP, pivot tables and conditional formatting to monitor documentation status and prevent processing delays. Monitored operational performance KPIs, including enrolment conversion rates, application processing time and documentation accuracy to support reporting and decision-making. Produced weekly Excel reports identifying workflow bottlenecks and operational trends to improve response efficiency across cross-functional teams. Contributed to structured data management and reporting practices that supported 30% year-on-year enrolment growth.