United States
Responsible for the post-sales customer journey and driving customer growth & retention. Oversees account management, onboarding & contracting, and customer experience teams.
Responsible for Revenue Operations across Sales, Customer Success, Partnerships, and Marketing and driving forward GTM initiatives to drive efficiency, productivity, retention and new business. Oversee Yext’s global GTM Strategy, Enablement, GTM Operations, GTM Insights & Analytics, and Solutions Product Management teams. Responsible for GTM annual planning, sales & retention forecasting, incentive compensation design, KPI setting & oversight, account segmentation & territory planning, operational & customer insights, marketing automation, cross-functional communications, and all major strategic company & customer initiatives.
Tasked with transforming Yext from a single product company into a multi-product, self-serve first platform optimized for trained Product Administrators and Developers. Includes transformation across Product, Revenue Operations, Customer Success, Sales, Partnerships, Marketing and pricing/packaging. Oversee Yext’s Hitchhikers Product, Documentation and Community teams, Developer/Startup GTM, Solutions Product Management, and Product Marketing. Responsible for driving users to the Yext platform, building tools, integrations, solutions and guides to make customers successful, and implementing Yext’s first PLG workflows.
Tasked with transforming Yext from a single product company into a multi-product, self-serve first platform optimized for trained Product Administrators and Developers. Includes transformation across Product, Revenue Operations, Customer Success, Sales, Partnerships, Marketing and pricing/packaging. Oversee Yext’s Hitchhikers Product, Documentation and Community teams, Developer/Startup GTM, Solutions Product Management, and Product Marketing. Responsible for driving users to the Yext platform, building tools, integrations, solutions and guides to make customers successful, and implementing Yext’s first PLG workflows.
Management & Strategy consultant working with several Fortune 100 customers to identify new growth opportunities, operational efficiencies and restructuring options. Focused on Financial Services, Technology, and Aerospace & Defense.