West Midlands, England, United Kingdom
Consumer Council for Water represents water industry consumers in England and Wales. We are an evidence based organisation and use research with consumers to inform policy development in the industry and put consumers and customers at the heart of decision making. As Research Manager, I am responsible for every stage of the research process. This includes first thoughts and supporting the development of the business case, developing the research 'idea' into focussed research objectives and a timely and cost-effective project, through to the publication of a report which stands up to external scrutiny and delivers the insight and evidence required to inform the organisation's position on policy development.