Birmingham, England, United Kingdom
I’m an inspiring and results-driven leader, known for my positive, thorough, and committed approach. With emotional intelligence and mindfulness, I pride myself on delivering key objectives while building trust and fostering collaboration at all levels. A forward thinker, I embrace change, overcome challenges, and use resilience and problem-solving skills to drive success. I’m passionate about empowering teams to realise their full potential, creating highly engaged, productive, and motivated teams
As Area Manager at Dogs Trust, I lead a high-performing team across multiple retail locations, ensuring income generation and the successful execution of our retail operations strategy. I excel at managing and developing shop managers and volunteers to drive performance, maximise income, and ensure operational excellence. With a strong background in retail management, I have successfully set and met income targets, managed large budgets, and implemented innovative strategies to improve shop performance. I’m dedicated to fostering a culture of continuous improvement, delivering excellent customer service, and ensuring financial integrity within all activities. My leadership approach is results-driven, focusing on both individual and team development to achieve the charity’s mission and objectives.
The Best Connection deliver flexible workforce solutions to the UK’s retail, industrial, construction, driving and warehouse distribution sectors. I manage large national clients, key to the business, spending over one million on recruitment. Working closely with clients to understand their needs, company structure and business development opportunities. Liaising with over 80 Best Connection branches, across the UK to ensure a smooth and compliant service. KEY RESPONSIBILITIES • Build and maintain strong relationships with clients at Procurement/Senior level • Manage and resolve client complaints/issues/requests in a timely manner • Attend regular client service reviews and business development meetings across the UK • Deliver solutions in line with clients’ needs and objectives • Collaborate with operational sales teams to identify and grow new opportunities as required • Proactively plan for contract renewals, peaks in client's business, inflation, market conditions, changes in legislation and annual increases, to maintain GM%
Offering expert insights and advice for retail businesses looking to grow and reach that next step. In this role I spent the majority of my time working alongside the CEO of an award winning, family run British Jewellers, specialising in repair and bespoke handcrafted jewellery in the Midlands. This was an exciting role for me, sharing my 25 years of business and leadership experience. Supporting the CEO to organise and execute his vision, analyse and interpret new data, upskilling his team whilst providing guidance for occurring problems and issues. Influencing the business Culture, the Customer Experience, strength of Retail selling team and the Omnichannel presence and experience.
I held a variety of different leadership roles within Fossil. The most recent providing leadership for 11 Outlet Retail stores including Fossil and Watch station concepts. Stores were based in Bicester, Portsmouth and the McArthur Glenn Centres in Ashford, East Midlands, Swindon and Bridgend. My region had a turnover of £20 Million with 11 direct reports and a wider team of over 150 Fossil folk KEY ACHIEVEMENTS & RESPONSIBILITIES • Successful takeover of the Bicester Village outlet, working closely with the European teams to strategise and grow the business by a requested +30% LFL to come out of performance management with Bicester Village • As District Manager providing additional support & mentorship for my peers across North / South Germany & Benelux • Introducing operating frameworks to the European team developing structure, increased productivity and engagement • Liaising with key stakeholders in Head Office maximising service & support for stores - attending trade calls/meetings • Conduct weekly visits / conference calls with stores & departments to understand each performance to maximise sales by driving KPIs and sharing best practice • Analise results, monitor progress and provide performance feedback to the wider business • Ensure high employee engagement at every level through effective motivation, coaching, training, and development, recognising performance issues in a timely manner, working alongside my HRBP for resolution • Preparation of the financial projections, managing and controlling operational expenses in line with the retail budget
Provide leadership and direction to all concessions in my area to deliver a radical guest and employee experience that drives KPI results that maximise area performance