Petaling Jaya, Selangor, Malaysia
An ambitious risk management and compliance professional, with experience in risk assessment and compliance management, quality assurance and management, anti-bribery and corruption, and third-party risk management. Multilingual (fluent in Mandarin, English, and Bahasa Malaysia). Highly adaptable, flexible, mobile and embraces teamwork, but also enjoys working independently. Currently positioned as a Regional Anti-Bribery Expert (Ethics, Risk and Compliance) at Novartis Corporation Malaysia.
• Lead TPRM Buy side Operations team for APMA region through transition period of team structure change from regional TPRM specialist to country-specific Subject Master Expert • Lead the team in Business Partnering and Business owner training sessions by region and country focused • Weekly KPI monitoring – assessment cycle time and process compliance • Monthly governance review with Senior management by analyzing and presenting KPI data, process updates and updates on people development • Completed project – Automated Work Allocation. A revisit of work allocation automation by re-building the process workflow and automation logic; work closely with IT counterpart from designing, testing, launching and monitoring; provide training to relevant parties after launching
process online orders and receive customer call for orders and complaints
• Completed Anti-bribery Risk expert training and examination • Conducted knowledge sharing sessions for Business Owners within Novartis on Anti-Bribery related topics • Key business partner with internal stakeholders on Third Party Risk - Anti-Bribery related topics: Business owner, Country ERC representatives, TPRM champions and legal in ensuring understanding of the Anti-bribery process and ensuring completion of AB risk assessment with proper risk classification of Third Party and consideration of local risk appetite and implementing appropriate mitigation action • Achieved and maintained strong performance in closure rate whilst ensuring assessment closure with full compliant in accordance with AB Third Party Guideline and AB risk assessment operating manual • Conducted data analysis of AB risk assessments and mitigation actions for monitoring purposes
Assisting manufacturing manager, production executives and line supervisors for operation improvement projects, monthly GMP/5S/H&S audit, weekly material usage reports and meetings, develop and update production SOP and WI, work with QA for RCA in handling customer complaint issues and update production ISO docs, etc
Responsible as factory NMS (nestle management system) coordinator- Executing, conducting and coordinating quality system management and compliance including internal audit, external audit for certification (ISO9001, FSSC 22000, YUM!Food Safety Audit), HACCP, Pre-requisite programs, quality and hygiene training (certified internally as factory trainer for food safety and quality topics) and GMP. Managing supply of raw and packaging material quality including incoming releases, regulatory compliance monitoring, supplier performance and supplier audit. Managing 2 direct report subordinates. Responsible for supplier management including new supplier approval, regular supplier compliance assessment, supplier audit (documents and system) etc. Supporting operation by attending product and material quality issue. Work under fast pace and high pressure environment for decision making.
Completed two years management trainee program by leading several roles in technical and production in the leading confectionery plant in South East Asia in Nestle. 1. Project lead in production for new product development (2 new confectionery products) successfully commissioned new product run with setting up new standard operation procedure (SOP), training for shopfloor, ensuring final product quality and on time supply. 2. Mini Business Unit (MBU) lead for one of the main filling and packing line with a team of total 57 people - ensuring the achievement of KPI in cost, quality, speed, safety and people, reviewing KPI in weekly basis with market operation excellence manager and conducting monthly assessment among shopfloor team. Empowering people in MBU concept and strengthen the sense of ownership. 3. Shift leader for a team of 93 persons in operation and maintenance - manage people attendance and work performance of my shift in daily basis, ensure supply quantity, ensure zero safety and quality incident. Worked under high pressure and fast pace environment to handle unpredictable issue by prioritizing task and empowering people for managing with the sense of urgency. Others: market process champion, certified GSTD conductor, certified competency based training (CBT) validator, certified ISO9001 internal auditor
• Anti Bribery Third Party Risk Assessment - Regional SME and Key contact for AB TPRM Operations • Conflict of Interest - Regional SME and Key contact for COI Operations • Stakeholders (Country/ Regional ERC, Legal, Business Owner) Engagement and Management - Conduct process training, Business partnering and provide data reporting when required • Perform Quarterly and Ad-hoc Reporting on AB Operations for Senior Management