Eindhoven, North Brabant, Netherlands
With over three years of experience as an Industrialization Engineer at ASML, I focus on driving process management, troubleshooting, and continuous improvement in the development and industrialization of high-tech products. Collaborating with cross-functional teams, I ensure the quality, reliability, manufacturability, and serviceability of advanced optical systems, contributing to the seamless integration of new product introduction with manufacturing and customer support operations. My career spans over a decade in engineering and customer service, with a strong foundation in production processes and optimization. I am dedicated to delivering results through proactive problem-solving and a structured approach, aiming to contribute to projects that value people and focus on results.
Working at the cutting edge of tech as an Industrialization Engineer (Manufacturing Engineer/Equipment Engineer) my mission is to improve the quality and reliability of new and volume products, and, to secure its manufacturability and serviceability being the interface between the Development Projects and Suppliers/Manufacturing/Customer Support. • Responsible for the specification, design and integration of the ASML DUV products within the Development & Engineering department (D&E) to ensure the industrialization of new designs with high quality standards. • Responsible for industrialization of the Optical Column in the TWINSCAN system by embedding operational requirements (Cycle time, Manufacturability, Reliability, Cost) early in the design phase of New Product Introduction (NPI) and Volume products. • Be the link between the Manufacturing, Customer Support and Development organization, by representing production and field service engineering during the design phase. • Provider of the so-called industrialization deliverables, 6p=p, 6s=s and 6u=u (e.g. RAMS requirements, procedures, tools, skills, parts) towards the operational sectors according to the Product Generation Process (PGP). ASML manufactures complex lithography systems critical to the production of microchips, unlocking the potential of people and society by pushing technology to new limits.
Working on a project with a team of experts, having in mind the global picture, I was the driving and most inspiring factor for manufacturing innovations as the key contributor to the successful realization of every project. • Responsible for definition, design, and qualification of new products manufacturing process on basis of the customer specifications, regulations, standards, and product design. • Assure that the design is producible with the highest efficiency without compromising the quality by developing and using state-of-the-art machinery and processes. • Design and Process Failure Mode and Effects Analysis FMEA to identify, initiate, and implement process improvements. • Evaluate prototype and manufacturing practices to develop optimized process flow charts, industrialization roadmap, and process parameters to ensure repeatability, reliability, and quality. • Lead in the process related decisions and support design and testing strategy choices being the manufacturing process technical interface towards internal and external stakeholders. • Utilizes structured Eight Disciplines 8D problem solving for root cause analysis, corrective actions, and solution implementation. • Bring the product from a concept stage to full series production release, developing and improving processes using Lean Six Sigma principles. Prodrive Technologies designs and manufactures electronics, software, and mechanics. In close cooperation with their clients, they develop and deliver a wide range of high-tech products, systems, and solutions, employing techniques that are extremely efficient and often unique.
Hands-on production technician with the mission to build and test high-tech products. My job was to be as efficient and productive as possible with an output of the highest quality and safety requirements of the semiconductor customers. • Understand the requirements and follow up work instructions for complex and solid production processes in the cleanroom. • Manufacturing, assembling, and testing high tech products such as ELEC and POWER cabinets (XT and NXT), AERC, EUC, and ATCA shelves at the system assembly and cleanroom areas. • Support process improvements, engineering testing, lean manufacturing, and production in order to ensure product quality, short lead times, and a short time to market. • Optimize high-tech operational processes to increase efficiency and quality. • Contribute to the rapid solution of complex faults and take the necessary initiatives and practical decisions.
Customer service representative with a passion for delivering world class customer support. I was the first point of contact for customers with a proactive and collaborative approach to provide solutions on complex systems and high-tech products. • Owner of the order process management, building and maintaining excellent relationships with customers answering and responding to issues via inbound/outbound calls and email with a sense of personal accountability and professionalism. • Design, optimize and maintain processes according to the output requirements for the sales flow of tools and spare parts. • Proactively monitor the order backlog and communicate with the customer and other relevant stakeholders with the goal of meeting the Customer Requested Delivery date. • Coordinate relevant actions for special shipping arrangements with the manufacturing locations/divisions, freight companies, and warehouse. • Responsible for one of the largest gold mining customers in the world. I increased and maintained the customer service performance from 89% to 95% reaching the customer requirement. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability, and sustainability.