Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
An adept technology professional with extensive experience specializing in SQL, operational scripting with Python and Bash, and data warehousing. My deep knowledge of PostgreSQL and Greenplum/Deepgreen underpins my expertise in developing and managing large-scale data solutions, particularly within the telecommunications industry. Key Achievements: Database Management and Optimization: Proficient in SQL and experienced with both PostgreSQL and Greenplum/Deepgreen databases. I have successfully optimized database operations to enhance data processing performance and reliability, crucial for handling large volumes of data in high-stakes environments. Scripting and Automation: Skilled in creating and maintaining robust scripts using Python and Bash to streamline operations and automate routine tasks. This has significantly increased efficiency and reduced error rates in daily data management tasks. Data Warehouse Administration: As a Data Warehouse Administrator in the telecommunications sector, I have managed complex data storage systems, ensuring data integrity, security, and swift access. My role involved overseeing the architectural and maintenance aspects of the data warehouse, adapting swiftly to evolving business needs. Big Data and AI Integration: Implemented big data solutions and integrated AI-driven analytics to enhance decision-making processes and operational insights, providing strategic advantages in a competitive industry. Leadership and Impact: Guided teams through multiple project cycles and technology upgrades, emphasizing continuous improvement and skill development in SQL, scripting, and data management practices. My professional journey is dedicated to harnessing the power of data through advanced technological tools and methodologies. I am committed to delivering top-tier solutions that leverage SQL, scripting, and database management to drive business success and technological innovation.
Senior Backend Developer (Data Platform) Responsible for the Snowflake support and cost optimization. * Cost Optimization: Monitoring and reducing Snowflake spending. * Performance: Tuning parameters and SQL queries to make them run faster. * Reporting: Building dashboards in Grafana to visualize system health and costs. * Automation: Using various tools for monitoring, logging and reporting. * Support: Helping users solve data issues in a distributed team environment.
In my role as a Software Consultant, I have been instrumental in designing and developing advanced data warehouse and cloud solutions, primarily for the telecommunications industry. My proficiency in SQL, along with operational scripting in Python and Bash, and deep knowledge of PostgreSQL and Greenplum, has significantly enhanced data handling and system functionalities. Key Responsibilities and Achievements: Advanced SQL and Database Management: Expertly managed and optimized PostgreSQL and Greenplum databases, implementing sophisticated SQL queries that improved data storage, processing, and retrieval systems. Operational Scripting Excellence: Authored and maintained complex scripts in Python and Bash, automating essential data workflows to ensure efficiency and reliability across data operations. Solution Development: Designed robust data warehouse architectures and integrated cloud-based solutions, optimizing the scalability and performance of data processing and analytics platforms. Customer Support and Technical Leadership: Provided expert onsite and remote technical support to major clients like Upworks and Telstra, swiftly resolving issues and maintaining high service levels. As a technical leader, I have successfully steered project teams and stakeholders through complex system deployments and enhancements, ensuring smooth and effective operations.
Project Manager, Nationwide Internet Initiative As a Principal Engineer, I led a significant nationwide project aimed at boosting internet accessibility throughout Malaysia, in collaboration with key telecommunications partners. This role involved integrating diverse database and cloud technologies to develop and manage systems enhancing digital connectivity. Key responsibilities and achievements include: Setup and Management: Orchestrated the establishment and oversight of over 160 internet and education centers equipped with WiFi networks, predominantly in remote locations, dramatically expanding digital access. Technology Integration: Engineered various backend systems leveraging advanced database and cloud technologies. These systems were crucial in managing user data and device operations, ensuring robust and scalable network performance. Strategic Impact: Played a vital role in bridging the digital divide, markedly improving educational and economic opportunities for underserved communities through enhanced internet services.
Engineering Manager I have led the development and enhancement of key systems across various sectors, improving user experiences and operational efficiencies. Notable projects include: • KLIA 1Touch, Flight Information Speech System, Kuala Lumpur International Airport: Spearheaded the development of a voice-activated information system to enhance passenger services. • Streamyx IVR System, Telekom Malaysia: Managed the design of an interactive voice response system that improved customer service. • Contact Center for Funmobile: Oversaw the implementation of a contact center solution, enhancing customer interaction efficiency. • Helpdesk System for MDec: Developed a comprehensive helpdesk system that refined support operations. • Ringtone Download System for UnrealMind: Led the creation of a mobile content delivery system, increasing user engagement. • Ticket Reservation System for Ticket2U: Directed the development of an online booking system, enhancing user experience. • Coupon Redemption Service for Centurise: Engineered a digital redemption system that improved campaign tracking. • Plug and Play Office System for Modal Perdana: Implemented a modular office management system, reducing setup times. • Internal Leave System for Seagate: Developed an internal system to manage employee leave, enhancing administrative efficiency. Recruitment and Team Building Conducted interviews and assessments to expand the technical team and enhance capabilities. Pre-Sales and Post-Sales Support Provided pre-sales support including customer meetings and system demonstrations. Offered post-sales support, including onsite troubleshooting and system optimizations, ensuring customer satisfaction and service continuity.
In my role as Engineering Manager, I led a team of engineers in the development of innovative software solutions, significantly enhancing product functionality and customer satisfaction. Key responsibilities and achievements include: Team Leadership: Managed a team of four engineers, overseeing the development of prototype systems tailored to customer specifications, enhancing client engagement and feedback loops. Innovative Development: Contributed to the development of a cutting-edge voice-enabled web browser, enhancing user accessibility and interface interaction. Advanced Technology Implementation: Played a significant role in the development of a search engine utilizing Natural Language Processing (NLP), improving the engine's ability to understand and process human language. Specialized Expertise: Served as a core developer for the Automatic Speech Recognition (ASR) Engine, driving advancements in speech-to-text technology and application efficiency.