Lise Van Tongelen

Director Digital PACS Europe - Social media analytics and strategy for corporate, PR and crisis matters

Brussels Metropolitan Area

About

Experienced communication and digital marketing professional with a wide experience in internal and external communications, content marketing, e-commerce and omnichannel strategy, social media consulting and project management. Always looking for ways to facilitate digital transformation within the company I work for and for the stakeholders I work with. A creative approach and flawless user experience are key focus points to me.

Experience

  • The Coca-Cola Company (6 yrs 6 mos)
    • Director Digital PACS Europe
      Feb 2024 - Present · 2 yrs 5 mos

    • Real-Time Social Media Operations lead for the Olympic and Paralympic Games Paris 2024
      Aug 2023 - Aug 2024 · 1 yr 1 mo

      This was a short-term assignment for 12 months, focusing on the Olympics and Paralympics Games Paris 2024. It entailed building the strategy for and executing global social media real-time operations across all participating markets around the world. During the Olympic Games, the Real-Time team worked on the spot, from a Newsroom in Paris, to be close to the action and serve as the central contact point for social teams globally. Via continuous social media monitoring, the team was able to jump on trends, to brief the production team and have top social assets live in a matter of hours. The aim of the Newsroom is to streamline all updates, and coordinate with stakeholders such as Legal, PACS, EPICS and the International Olympic Committee.

    • Senior Social Media Manager Europe
      Jan 2024 - May 2024 · 5 mos

      As a Senior Social Media Manager for the Europe Operating Unit, my duties encompass a broad range of activities within our social media ecosystem. You can find me on the intersection of social media management, PR/Communications and crisis management. I serve as the liaison between social media teams and communication and PR teams across Europe, coordinating strategies and facilitating seamless communication with our community managers and consumer care teams across various European regions. A significant part of my role involves crisis communications; mitigating potential brand impacts through diligent preparation and swift decision-making. Next to that, I’m also involved in several real-time social media marketing projects for music festivals and sports events across the globe (like FIFA World Cup and Olympics).

  • Coca-Cola European Partners (5 yrs 5 mos)
    • Manager Digital Sales & Marketing
      May 2017 - Dec 2019 · 2 yrs 8 mos

      All things e-commerce. Support the acceleration of the online category sales through brilliant online basics, digital content and activations. Execution of joint digital programs with key customers (retailers, food aggregators, wholesalers). Assist the shopper in an optimal way during the shopper journey.

    • Communications Manager Belux
      Jan 2017 - Apr 2017 · 4 mos

    • Manager Digital Communications
      Aug 2014 - Dec 2016 · 2 yrs 5 mos

      Digital communications responsible for the Public Affairs and Communications teams in Belux and the Netherlands. Focus on finding and creating the right content for both internal and external communication channels. Project management of international internal comms projects.

  • Emakina (Brussels Area, Belgium)
    • Head of Emakina/Social
      Oct 2013 - Jul 2014 · 10 mos

      Managing the Social team at Emakina. Building relationships between brands and their clients. - Project management - Developing social media strategies - Conversation management - Content marketing - Copywriting

    • Conversation Manager
      Sep 2011 - Oct 2013 · 2 yrs 2 mos

      Helping brands become social. Really social. Not superficially social. Dig deep into the brand strategy and translate this into a conversation strategy. Monitoring, moderation and community management.

  • Marketing en Communicatie Medewerkster at ERGO INSURANCE NV/SA
    May 2011 - Jul 2011 · 3 mos

  • Student Job @ Marketing department at Primo Stadion
    Aug 2010 - Sep 2010 · 2 mos