Greater Chicago Area
Chief Operating Officer and operations leader specializing in building and scaling programs, systems, and teams in mission-driven organizations. I design end-to-end operational infrastructure—from intake through delivery—aligning strategy, funding, and execution to drive measurable community impact. I lead cross-functional teams and manage complex, multi-program portfolios, translating vision into sustainable, high-performing operations. My work focuses on strengthening organizational capacity, improving efficiency, and delivering results in resource-constrained environments. I am passionate about building systems that connect housing, health, and community resilience, and I collaborate on research and practice initiatives that advance evidence-based healthy housing strategies. I believe that strong operational systems are essential to transforming innovative ideas into lasting community impact. Known for building structure during periods of growth and transition, I partner with leadership to turn ambiguity into clear systems, accountable teams, and scalable outcomes. Whether developing new programs, strengthening organizational infrastructure, or leading strategic change, I bring a collaborative, data-informed approach that helps mission-driven organizations grow with purpose while staying grounded in the communities they serve.
Chief Operating Officer with a track record of building and scaling programs, systems, and teams in mission-driven organizations. Proven ability to align strategy, funding, and operations to deliver high-impact services and measurable community outcomes. Experienced in leading multi-program portfolios, strengthening organizational infrastructure, and driving performance in complex, resource-constrained environments. Core Expertise Operational Strategy & Execution Program & Portfolio Leadership Organizational Scaling & Capacity Building Community-Based Program Delivery Budget Alignment & Grant-Funded Operations Cross-Functional Team Leadership Performance Measurement & Evaluation Experience Leads execution of organizational strategy across a multi-program housing portfolio, ensuring alignment between mission, funding, and service delivery. Oversees program design, implementation, and evaluation to deliver high-quality, community-responsive services with measurable impact. Strengthens internal systems and infrastructure to support growth, including program workflows, team coordination, and performance management. Directly supervises program and administrative leadership, fostering accountability, collaboration, and consistent execution across initiatives. Partners with executive leadership to navigate funding constraints and organizational transition while maintaining service excellence and mission alignment.
Advanced through a series of leadership roles culminating in oversight of multiple core programs and partnerships, building deep expertise in program operations, stakeholder engagement, and community-based service delivery. Program Director (2012–2024) Managed three major program areas, including large-scale housing repair and accessibility initiatives Led outreach, partnership development, and coordination with nonprofits, trade unions, and government stakeholders Designed and implemented a homeowner education program to improve long-term outcomes Assistant Director (2005–2011) Oversaw ~15 community rebuild projects annually, coordinating volunteers, sponsors, and skilled labor Managed key external partnerships supporting program delivery Office Manager → Administrative Assistant (1999–2004) Built foundational operational systems, including a database to track clients, volunteers, and sponsors Managed day-to-day operations, materials logistics, and stakeholder communication
Elected member of a cross-stakeholder council (parents, staff, students, and community leaders) guiding the transition and future design of a citywide arts high school. Contribute to strategic planning and governance discussions, helping shape school model design, scheduling frameworks, and long-term sustainability. Advocate for solutions that balance educational equity, operational feasibility, and preservation of the school’s conservatory model. Collaborate with leadership and community stakeholders to support alignment, transparency, and shared decision-making during a period of organizational transition.
Elected to a governing council overseeing school-level strategy, budget alignment, and leadership accountability for a large urban elementary school. Led council operations as Chair and Secretary, structuring agendas, facilitating decision-making, and ensuring consistent execution of governance responsibilities. Chaired Neurodiversity and Parent Forum committees, driving initiatives focused on inclusive systems design, stakeholder engagement, and program effectiveness. Partnered with school leadership to align resources, priorities, and community needs, contributing to sustained organizational performance and improvement. Contributed to principal selection/evaluation and school improvement planning processes.
Performed in regional touring productions across summer and school circuits, building early experience in communication, collaboration, and public engagement.