Lisa Gagliano

Technical Product Owner - Enterprise Security and Fraud at Vanguard

Greater Philadelphia

About

Experienced risk and control specialist project with a demonstrated history of leading risk mitigation and communication technology project development teams in the financial services industry. Client focused professional with a Bachelor of Science (B.S.) in Business and Masters (M.S.) in Management with concentration in Risk and Project Management.

Experience

  • Vanguard ()
    • Technical Product Owner/Specialist
      Aug 2021 - Present · 5 yrs

    • Sr Automation and Digitization Consultant
      Jan 2020 - Aug 2021 · 1 yr 8 mos

  • Fraud Mitigation Project Specialist at Vanguard
    Oct 2016 - Jan 2020 · 3 yrs 4 mos

  • Vanguard (20 yrs 1 mo)
    • Communication Technology Product Specialist
      Apr 2010 - Oct 2016 · 6 yrs 7 mos

      Leading experimental pilot programs using new client communication channels and authenticators.

    • Multi-channel Supervisor
      Nov 1998 - Apr 2010 · 11 yrs 6 mos

      Leading team of multi-channel communication specialists, developing new communication technologies, handling complaints, disciplinary actions, production reports, preparing business forecasts

    • Customer Service Representative
      Oct 1996 - Nov 1998 · 2 yrs 2 mos

  • Restaurant Floor Manager at Odner Restaurants
    Aug 1987 - Aug 1996 · 9 yrs 1 mo

    Several years working in the restaurant industry as a server, host, bartender, and front end floor manager for privately owned restaurants. Management duties included hiring, training, technical support, opening, closing, record-keeping, inventory management, customer service, and human resources.