United States
Experienced leader of 15 highly engaged team members in fast paced environment with strong focus on innovation and customer experience. Strong communication skills within all levels of an organization with an inherent love of learning. Eager to take on new challenges with proven results in many roles of exceeding expectations with each challenge. Experience as Licensed Producer Supervisor with increased responsibility and success across the ecosystem. Focused on customer experience while driving continued improvements in business results.
• Licensed Producer in all 50 states • Led staff in department goals by creating a creative, safe and inclusive environment • Empower staff to think outside the box and be creative in achieving personal and team goals • Coach individual staff members by working together to identify, target and plan for better performance and success. • Member of multiple teams/projects geared towards making Liberty Mutual’s product and customer service the best it can be • Established Procedures for my team that were successful and implemented company wide • Run Quality Insurance checks on all employee’s meeting all goals set by management • Responsible for the Interview and Hiring Process for the network
• Met all daily, weekly and monthly metrics • Promoted from Grade 7 to 8 and 9 for all segments/Licensed in all states • Mentor for Unlicensed, Auto, Home classes • Received Customer Service Superstar award for March 2013 • Won Circle of Excellence as CSR in 2017 /Top Representative in Springfield Office
• Responsible for managing a payroll team of 13, Tax Department of 4, New Hire Department of 3 and Billing Department of 4. • Responsible for scheduling of all employee’s within the branch • Handled HR and Employee Benefits Questions & Submissions from branch staff • Created Training Materials and trained all new hires and current employees
Supervised 7 employees and assisted Supervisor with daily tasks. Responsible for training all new employees and maintaining a schedule for all future training seminars employees must attend.
Input client’s payroll and assisted Supervisor with day to day functions of the Payroll office.