Raanana, Center District, Israel
Hi, I'm Liron, an operations and customer success professional with 15+ years of experience, the last five in cybersecurity. I build the KPI reporting and dashboards that leadership uses to make decisions, run customer delivery projects from start to finish, and manage the operational change that comes with new systems and processes. EMEA portfolio experience across customer success and delivery. Fluent in English and Hebrew. Recipient of the Excellence Award, Semperis, 2026 I am always eager to challenge myself and learn new things, ensuring that I stay at the forefront of industry trends and best practices.
Manage all major customer project types end-to-end, covering deployments and upgrades, running about 200 projects at a time across EMEA. • Led the company-wide rollout of a new project management tool. Wrote the user guide and trained the team, moving 35 people onto the new system. • Track project status and team KPIs in dashboards I build and maintain using a mix of data and AI tools to put it together, which gives delivery and management a single view of where every project stands.
🔹 The customer success manager acts as a trusted (business) advisor to Semperis’ customers. Providing top-quality solutions aligned to the customer’s priorities to maximize the value of their Semperis investment. 🔹 Customer satisfaction and growth/trust building. 🔹 Engaging with Sales for upsell opportunities and renewals (incl. churn prevention). 🔹 Partnering with the Solution Architects for successful delivery of projects, and customer support for successful resolution of issues. 🔹 Handling QBRs.
🔹 Data Analysis and dashboards for trends & insights to improve the customer journey. 🔹 Managing the KPIs & targets of the CS department. 🔹 Project management of multiple operational cross-organizational processes. 🔹 Working closely with Product, Support, Sales, and Operations in order to get the best results to our customers. 🔹 Knowledge Management System initiative - developing a standard for the CS and Technical Delivery departments.
🔹Customer segment management focus - first class, businessmen and top corporates from the Israeli and Asian markets (LG, Samsung, Israel defense organizations, more..). 🔹 Data Analysis - targets management (KPIs, SLAs) and reports. 🔹 Online marketing in the social media; FB business page management, campaigns & PR events. 🔹 Coordinating between the company's various internal and external interfaces.
🔹 Operations management and control. 🔹 Customer service training manager. 🔹 Lead and manage a team of service partners. 🔹 Managing the company’s financials in Israel.
🔹 Ensuring smooth flight operations. 🔹 Handling customer inquiries, feedback and complaints. 🔹 Ticketing and reservations. 🔹 Setting work schedule.