Bornem, Flemish Region, Belgium
Head of Certified Equipment Center Bornem
Planning, organizing and leading the technical service division to assure correct & accurate servicing. Conversion of the strategic plan & budget towards operational actions & objectives into the division to reach the agreed target Controlling & improving different workflows & tools to be able to provide optimal support for employees. Coordination & organization of different activities within the division to provide correct service which complies with quality demands of supplier & customer Negotiation with customers & suppliers in case of larger or more complex projects in order to provide correct support for both parties. Coaching & developing the team to reach an optimal spread of competencies, know-how & skills.
Helping in achieving budget/turnover/ebit following the targets in order to optimise efficiency within the technical department Coaching & managing & arranging trainings for technicians in order to optimise customer satisfaction through correct interventions within the shortest delay Main contact for suppliers and sales to guarantee a swift cooperation between different services (inhouse & outhouse) Coordination of improvement processes between the field technicians & back-office, maintaining operational agreements Support for bigger commercial actions such as maintenance contracts
Planning or making visit to construction site in order to prepare a correct execution of the project. Contacting third parties if necessary. Arranging transport to and from the site. Contacting & negotiating with manufacturers in case of problems & modifications. Do the follow-up and final visit with customer
Practical and technical follow-up of audiovisual projects. Main contact between suppliers and company. Introducing new technologies & hardware within the company and proposing them to the correct customer in the correct project. Main technician/project manager for audiovisual projects abroad.
The whole follow-up of each audiovisual project, first contact with customer to final delivery and feedback afterwards.
First and second line helpdesk Check-up for loan demands Treatment of fraud files Coordination of complaint team, follow-up of the different complaints and taking the correct actions Organisation of pan-european workshops for exchange of vision/methods between the different sites Coordination of the team Cross Selling Insurances Improving general workflow/processes such as treatment of the mails and fax in cooperation with the IT dept., complete review of the training manual for different functions within the company