Brussels Metropolitan Area
With 22 years of experience in the rail infrastructure sector, I have built a career dedicated to customer service and satisfaction. I have held various sales and business development roles, gaining strong expertise in international growth strategies. Throughout my career, I have developed advanced negotiation and communication skills, navigating complex, multicultural environments and engaging with high-level stakeholders. Driven by entrepreneurial values, I transitioned into management, where I successfully created a new Customer Care department in the BU, leading a major transformation in customer service culture. Today, as member of the Excom, my responsibilities have expanded to encompass the full Order-to-Cash scope of the BU—including Supply Chain, Engineering, Customer Care, and Logistics—ensuring optimal service to our customers in both quality and lead time.
Missions : - Achieve long-term and comprehensive new business development strategy for the rail branch. - Identify at an early stage new business opportunities. - Build up greenfield projects on new markets in the frame of large scale-tenders. - Understand long decision-making process in complex and competitive B to B environment. - Manage high-level customers &,strategic partners relationships, lobby all players of value chain. Achievements : - Introduced new technologies in Algeria to update sleeper Design : several new turnkey factories have been delivered by the Rail branch since then. - Signed license contract with local brazilian partner for Rio tramway. Opened a local subsidiary and identified potential target acquisitions. - Processed and achived approval tests with belgian and luxembourg rail operators. - Organized local manufacturing in Tunisia by using Group synergies. - Provided support to portuguese subsidiary to organize a cost-competitive export business model. - Drove complete feasibility studies and industrial business plan for potential investment in a new sleeper factory (Oman, Mongolia). - Identified key market players and organized local lobbying network. - Negociated and achieved JV MOU’s with local shareholders. - Lobbying at government level (Mongolia, Gabon, Oman). - Networked with private and french institutions and associations (French Business Asociation, Embassies, Ministries...). - Managed relationships with key customer accounts. - Prescribed solutions to engineering and strategic consultants (Roland Berger, Systra, Egis..).
Missions : - Coordinate and centralized export policy among the 15 subsidiaries of railway branch. - Prospect new export markets in the world. - Propose funding solutions to customers in emerging countries. - Supervise communication activities of railway branch. Realisations : - Negociated and sucessfully achieved export contracts for urban rail projects (Dublin, Constantine, Tunis, Algiers, Athens, Cuenca… ). - Identified new business opportunities or participated to tenders in Ukrainia, China, Serbia, Mauritania, South Africa, Indonesia.... - Set up full funding package with infrastructure suppliers and french Ministry of Finance in favor of Tunisian railways (Value 55 M Euros). - Organized presence of Company in international Fair (INNOTRANS) ; elaborated corporate brochures and new catalogue (180 references).
On behalf of SATEBA, rail french BU of CONSOLIS : Missions : - Prepare technical and financial offers for export contracts - Bid for engineering tenders (Turnkey sleeper factory) and negociate contracts - Supervise engineering contracts. Achievements : - Won 2 contracts in Algeria for the delivery of turnkey concrete sleepers’ plants in an international tender (Turnover 5 M€). - Negociated both engineering contracts with state owned customer. - Supervised implementation of both contracts in Algeria: coordination of technical team and sub-contractor (6 persons), of logistics and planning, regular interface with customer, factory commissionning.
In charge of Cement-based-product portfolio sales dedicated to retail chain.
On behalf of PILLSBURY (Brands Green Giant and Haagen Dazs) In charge of consumer-goods sales dedicated to hypermarkets.