Hanoi, Hanoi, Vietnam
PMP-certified Project Manager with experience in IT operations and Agile product development for international clients. Skilled in multi-team management, cross-cultural communication (Vietnamese–Korean–English), and delivering high-quality results. Currently pursuing Security+ certification to broaden expertise in IT and cybersecurity. Open to opportunities in project management, IT coordination, and cross-border projects
FPT Information System • Coordinated a large-scale Government-level IT modernization project, serving as the primary liaison between the project team and foreign experts. • Interpreted high-level meetings and translated technical documents for international consultants in areas such as: IT governance, Cloud computing platform design, Data platforms and systems, Data strategy, Operational monitoring systems, Data center infrastructure • Assisted project management activities, including drafting deployment and resource plans, managing timesheets, and maintaining project logs. • Facilitated cross-departmental collaboration by organizing and coordinating meetings, workshops, and stakeholder engagement sessions. • Role ended upon completion of the project’s collaboration phase with international experts. FPT Software: Managed three project teams for a Korean client: two teams focused on system operations to ensure service stability, and one team dedicated to developing new product features based on client requirements. • Applied the Scrum of Scrums framework to coordinate work across multiple Agile teams, aligning deliverables and dependencies. • Led daily stand-ups, sprint planning, and retrospectives to enhance transparency, accountability, and collaboration. • Acted as the main communication bridge between the client and internal teams, ensuring cultural alignment and smooth cross-border cooperation. • Oversaw resource allocation, scheduling, and risk management to maintain project quality and meet delivery deadlines. • Maintained high client satisfaction by ensuring continuity of services while driving innovation in product development.
Project Manager / Service Operation Coordinator – VDI Services (Agile) • Managed VDI service operations, ensuring uninterrupted virtual desktop services for end-users. • Recruited, built, and developed a high-performing project team while overseeing scope, schedule, and communication. • Coordinated Agile ceremonies (daily stand-ups, retrospectives) and quality management with QA team. • Maintained 100% customer satisfaction and earned client trust with additional responsibilities. • Recognized with Rising Star (2022) and Best Performance (2023) awards at CMC Global.
• Managed daily operations and training programs, ensuring smooth center performance. • Supervised staff, coordinated schedules, and supported professional development. • Engaged with learners and partners to enhance training quality and customer satisfaction.