Vaughan, Ontario, Canada
Productivity and career oriented books/podcasts are my interests. I am a driven professional who is dedicated to finding the perfect career and succeeding in the marketplace. My greatest strengths is in helping others find solutions and strategies to win their businesses. I provide easy-to-follow instructions that guide users on how to obtain and/or make changes to their accounts. My years of experienced has been used to help others how to: ~ Leverage our company's website to connect with local vendors/business. ~ Make a smooth transition from one payment plan to another. ~ Develop A/R goals that guarantee business retention and profitability. Expertise: Customer Service Management, Complaint Resolution, Negotiation, Payment Arrangements, Data Analysis, Attention to Details, Time Management, Collaboration, Teamwork, Problem Solving, Microsoft Office, Excel, PowerPoint, Documentation,
SGI CANADA provides a variety of property and casualty insurance in Saskatchewan and other provinces through its subsidiaries. ~ Processed up to 80 new businesses and setting up virtual files. ~ Performed basic Underwriting support functions under the direction of an Underwriter. ~ Contacting brokers to provide supporting data such as car ownership, jewellery appraisals, and more. ~ Handled over 200 endorsements and cancellations. ~ Attend meetings to acquire and maintain levels of knowledge relating to Underwriting, industry requirements, policies and regulatory guidelines.
Coachman Insurance is one of Ontario's leading provider in non-standard auto. The company is a subsidiary of SGI CANADA, since 2001. ~ Resolved client-billing problems by listening and analyzing the issues to provide real-time solutions. ~ Prepared about 50-80 correspondence letters daily to customers and brokers on delinquent accounts. ~ Collaborated with Claims, Underwriting and Collections Department to review accounts and billing history.
Performed various administrative functions: accounts/billing support; transfer phone calls, documentation, run miscellaneous reports, data entry, processing invoices, reply to emails.