North York, Ontario, Canada
I am a quick learner, adaptable, and committed to achieving high standards in both academic and professional endeavors. I am looking for positions where I can apply my time-management and soft skills in a real-world setting while balancing academic responsibilities.
Participated in specialized training and maintained a commitment of 3–5 hours weekly to engage with mentees Guided first-year students in their transition to postsecondary education, providing insights and support to help them succeed. Developed leadership, communication, and collaboration skills by mentoring up to 10 students per semester.
Oversaw daily operations of the front-of-house, ensuring a welcoming and efficient dining experience for guests. Managed a team of 10 hosts, servers, and bussers, coordinating schedules, training, and ongoing performance evaluations. Implemented customer service standards, ensuring swift problem resolution and enhancing guest satisfaction scores by 20% Collaborated with kitchen staff and bar team to ensure smooth service flow, including handling reservations and wait times. Conducted daily opening and closing procedures, including cash handling, inventory checks, and setup of dining areas. Used Square POS System to manage orders, track sales, and generate reports for revenue analysis and inventory planning. Coordinated with marketing on special events and promotions, improving foot traffic and increasing table turnover during peak hours. Enforced health, safety, and sanitation standards, maintaining compliance with all regulatory requirements.