Montreal, Quebec, Canada
Assisted in overseeing two key departments essential to the daily operations of Pratt and Whitney. Served as main point of contact between employees and other departments, while also ensuring inspections were carried out efficiently. Contributed to various projects focused on project management, process improvements, and key performance analysis.
Provided customer service on lending products such as credit cards, lines of credit, loans, and mortgages. Completed full applications for credit cards, lines of credit, and loans. Updated accounts and completed mortgage renewals.
Handled customers calls by providing billing information and payment arrangement. Communicated with customers to resolve any issues, explained plans offered and enticed customers to a personal loan and new services offered. Received inbound calls and outbound escalations calls, provided offers and aided customers pay off their plans.
Offered assistance with customers when placing orders, cancelling orders, providing customer additional information and explained services. Provided a suggestion for customers’ needs and ensured customer satisfaction at every call