Scottsdale, Arizona, United States
20 years of professional experience combining client-facing, analytical, and project management experience, including two years working full-time remote. Self-motivated, dedicated, and a strong relationship builder, I thrive in collaborative, fast-paced, highly matrixed organizations. A top performer and fast learner, I work relentlessly to drive exceptional results in short timeframes.
Remote Year runs work and travel programs for professionals who want to live and work in different cities around the world without having to compromise their professional pursuits. While on Remote Year, I lived in 12 countries across 5 continents. I visited 35 countries and redeemed over a half-million miles to fly some of the best business class products in the world, or just save money by booking an economy flight. I gained global perspective and grew professionally through a variety of professional and personal development courses offered while on program. We built a tight-knit community who lived, worked, and traveled together for 12 months. I picked up a little bit of Spanish, and learned how to navigate daily life in a variety of countries where I didn't speak the language. Importantly, I also learned that I can handle any problem that comes along - broken phone, lost luggage, missed flights, negotiating deals, starting a blog and learning Wordpress - everything is "figure-out-able"
Owned and drove the end to end rankings process for a top 25 business school, improving from 35 to 25 in the US News ranking • Worked closely and collaboratively with approximately 40 stakeholders in a matrixed environment; coordinated efforts by multiple parties to ensure timely delivery of ranking-related projects with 100% data integrity across thousands of data points per year. • Created and maintained the first digitized archive of the school’s historical performance in various media rankings dating back to 1988. • Managed each ranking project in a timely, efficient, and thorough manner and in compliance with the specific requirements of each publication or entity. • Successfully led an external, on-campus audit request resulting in zero errors only 3 months into this role. • Created content and tracked Silverpop success metrics (open/click-through rates) for student/alumni rankings surveys. • Served as the primary point of contact for research and rankings coordinators at these publications; built, fostered, and maintained strong relationships with both external and internal parties. • Conducted thorough due diligence on answers to rankings surveys, documented the processes, sources, and techniques behind the answers, and systematically archived the documentation for use in future surveys or in case of an audit. • Interviewed Full-Time MBA candidates and entered interview results into Salesforce
Responsible for researching, negotiating, and setting competitive and profitable pricing for cargo moving from the US to Asia. Managed direct relationships with high-profile customers. • Managed ten of the company’s 25 largest global export accounts, comprising 30% of the six-person department’s overall volumes, and over $25 million in revenue. • Modeled and analyzed financial impacts of pricing strategy for RFPs to simultaneously maximize asset use and minimize cost-to-serve. • Prepared and analyzed datasets using business intelligence queries to identify trends and inefficiencies, and strategized solutions to increase and facilitate procurement process. • Maintained internal rate management systems and drafted contracts to ensure rates and terms complied with all legal and industry guidelines. • Participated in UAT testing for an internally built pricing tool. • Collaborated with sales personnel to successfully secure target accounts. • Led training sessions and provided mentorship to all incoming new hires (5) related to key trade/pricing processes.
Primary point of contact for the company’s largest US export account (Cellmark) and other notable accounts (e.g., Dole, Starbucks, Blue Diamond, and Boeing). • Managed exception processes related to cargo clearance and shipping documents, rate analysis, and revenue calculations, and managed the resolution of supply chain issues. • Created and maintained an excel based system for managing complex booking allocations, resulting in a more positive customer experience. • Transformed and streamlined the process for managing shared accounts with the team through increased use of Outlook functionalities, resulting in a 100% faster response time. • Awarded “Star of the Quarter” in recognition of teamwork, efficiency, and quality of work as a dedicated customer account representative.
Worked in a fast-paced call center providing customer support to cargo owners, freight forwarders, customs brokers, and truckers related to rate information, tariff interpretation, cargo availability, and general inquiries. • Consistently exceeded company KPIs of 55 calls per day to average over 100 calls per day. • Promoted three times in one year, achieving the highest level of CSR. • Trained and mentored new CSRs. • Served as E-commerce liaison, providing ongoing training to my team of 30 CSRs regarding e-commerce products and reporting functionalities.
Created/Developed a positive living environment for 75 residents designed to link community, faculty, and residents, often resolving conflict. Promoted the interaction and construction of social networks between community and residents. Marketed/Developed/Led student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth. Communicated, corresponded & collaborated with on and off-campus offices such as counseling, student activities, campus security, Planned Parenthood, maintenance, etc. Implemented and enforced all University and Housing policies. Budgeted and allocated money used for residence hall/floor events. Led and supervised a floor council consisting of 15 members.