Northborough, Massachusetts, United States
- Brand experience: Acts as brand ambassador reflecting company core values while partnering with store manager to create an engaging visual experience following company directives. Encourages and oversees teams ability to build long lasting relationships through personalized experience and authenticity. - Leadership and Team management: Participating manager-on-duty while guiding team to prioritize customer service to drive key metrics and store goals; provides clear store action plans and specific feedback to culture action and accountability. Partners with store manager in recruiting, hiring, and retaining top talent, facilitating thoughtful onboarding experiences. - Visual and Business Operations: Sustains daily operating standards, actively assessing sales forecasting and metrics while utilizing company tools to analyze the business within product placement, outfitting, and stock levels. Handles and manages all team scheduling ensuring effective allocation of hours per company and store standards/policy. - Communication and Relationships: Engages employees at all levels with encouragement of open dialogue and inclusion, staying current in all interoffice communication and ensures company information reaches all levels of our team. Partners with store manager to supervise all employee development staying proactive with new goals and delivering feedback.
- Brand Experience: Acted as a brand ambassador that reflects company values and partnered with store leadership to enhance customer experience by delivering personalized service, elevated styling and outfitting suggestions. - Leadership and Team management: Managed the store environment by exercising decision making and multitasking capabilities while prioritizing service over tasks. Empowered team to drive sales by taking initiative to share product knowledge, brand messaging, and company resources while upholding positivity and team morale. - Business Operations: Supported store management team in daily office procedure, floor operations and store maintenance; effectively executing shipment processing, restocking, product placement and Omni-channel orders. Communication and Relationships: Took responsibility over stylist teams development and professional growth ensuring support and communication, while being open to feedback with eagerness to learn and develop one’s own professional growth.
As a sustainability assistant coordinator at NSU my tasks include data entry and analysis of facility usage across our campuses too evaluate our progress or declines to becoming a greener university. We also oversee our campus community garden and work to find new ways to broadcast our work and educate on the importance of sustainable choices for student's futures.
As a concierge staff at Release Well-being Center we aimed to welcome our attendees with a seamless experience by handling appointment check-ins, customer support over phone, and guided spa tours to new members. We facilitated spa functions, maintaining all rooms upheld cleanliness and health and safety standards including tasks like laundry, and salt, sauna and hot tub maintenance.
As an undergraduate research assistant in the Bauman Lab, I assist master's and PhD students in their research as well as Bauman’s studies in the Indo-pacific on coral ecology.
As a Starbucks barista within a target store I learned a lot about food safety and health as well as improving my customer service skills. I was able to be creative with the drinks we offered and work closer with customers with the over the counter service.