Soddy-Daisy, Tennessee, United States
I’m currently a junior at UTC, pursuing a bachelor's degree in business management to broaden my career opportunities. For the past eight years, I’ve served as a BDC agent in the internet sales department at Kia of Chattanooga, where I take pride in helping customers navigate the often challenging car-buying process. I possess extensive knowledge of sales and excel in effective communication with customers. Additionally, I have experience in outside sales through the same company. I am a TN Reconnect Ambassador as well, and I enjoy discussing this program with anyone who is interested in going back to school as an adult!
• Developed strong understanding of product knowledge to conduct sales with customers. • Met and engaged with customers remotely and face-to-face to offer excellent customer service. • Engaged with customers and asked questions to build rapport with customers and to identify their needs. • Communicated effectively with coworkers and managers to best help customers. • Utilized CRM to effectively track progress on sales. • Managed website listing with up-to-date inventory and specifications. • Spearheaded projects designed to help build employee morale. • Analyzed sales and statistics for the BDC department to gauge success. • Consistently kept sales at or above target numbers.
• Conveyed animals need through the owners to ensure a pleasant guest experience. • Complied with consistent safety procedures to ensure the safety of animals and coworkers. • Maintained a clean and orderly establishment. • Consulted with doctors to guarantee animals received proper medications. • Utilized scheduling systems to keep track of appointments and boarding schedules. • Operated grooming tools to keep animals clean per the owner’s request.