San Francisco Bay Area
* Responsible for the global site design, permitting, installation, commissioning, and operation of EV battery swapping stations, as well as the deployment and maintenance of swappable batteries in vehicles * Launched early pilots and built a robust product feedback loop for fast iteration * Founded and grew international construction, technical support, and maintenance teams to build, operate, and service stations and batteries * Designed repeatable, scalable processes and systems to enable rapid operations expansion into new markets with minimal overhead * Defined core metrics and built data gathering and visualization to identify gaps in operational processes and product reliability and track improvement * Built knowledge base of SOPs and training material for new hires and existing employees to drive consistency and efficiency in team performance * Implemented operations quality program to ensure an excellent customer experience, improving from 68% to 96% of standards met in 3 months
Responsible for success of Powerwall deployment from factory to installed and operating, primarily focused on direct business in North America Led scaling of US AC Powerwall 2 operations from 1 to 20,000+ units installed Set throughput and quality goals for sales and installation and created reporting on key metrics to push improvement across teams Drove increase in systems commissioned within 72 hours of beginning installation from 56% to sustained > 90% in 3 months Managed operational cost reduction efforts to decrease installation time and improve material use, saving an average of $250 per project Designed and managed rollout of pilot process to decentralize customer account management and system design, decreasing customer wait time from survey to final order to < 24 hours and improving customer experience
Responsible for integration of Powerwall and Wall Connector products into site design protocols and deliverables Determined electrical and structural site design rules based on product and code requirements as well as permitting and installer needs Coordinated work flow and process improvement across departments Designed software interfaces and automation logic to increase site design efficiency and reduce error
Hired and managed 3 Technical Trainers and 2 Instructional Designers Identified areas of training deficiency and oversaw creation and distribution of content to fill gaps in department knowledge Built comprehensive ongoing training program for Residential and Commercial Designers and Managers Increased proportion of designs compliant with department standards from 48% to 85%
Designed and built online curriculum to train newly hired residential PV Designers Eliminated cost of bringing all new hires to HQ for in-person training Increased average number of designs completed by new hires in their first 60 days from 60 to 80
Designed custom rooftop and ground mounted photovoltaic systems for residential homes, including structural support and electrical interconnection Maintained top production and quality standards throughout tenure
• Worked with high school student to improve her writing skills • Saw marked improvement in her grades as well as her critical analysis and eloquence • Tutored Chinese national in English in preparation for IELTS exam