Charleston, Illinois, United States
Welcome to my LinkedIn profile! My name is Lindsay Bennett, and my whole career demonstrates my dexterity in driving employee experience, HR operations, and people strategy across both high-growth and complex organizational environments. One of my key strengths lies in optimizing processes and implementing HRIS solutions, most notably Rippling and Workday, to streamline workflows, enhance operational efficiency, and elevate employee engagement. In this phase of my professional journey, I have led initiatives spanning rapid-response HR support, onboarding and training program redesign, benefits administration, ADA accommodations, and payroll management, all while fostering trust and collaboration across cross-functional teams. I take pride in mentoring staff, executing KPI-driven performance monitoring, and leveraging data-informed decision-making to improve productivity, performance, and employee satisfaction. My experience spans project management, policy implementation, compliance, and revenue cycle enhancements, consistently delivering measurable results while strengthening organizational culture. Throughout my various roles, I have established strong stakeholder relationships, facilitated seamless transitions during company-wide reductions in force, and implemented innovative solutions to enhance both employee and patient experiences. My career reflects a commitment to continuous improvement, workforce development, and delivering HR strategies that make a tangible difference. Let’s explore how my expertise in employee experience, HR operations, and people strategy can add value to your organization.
In this phase of my professional career arc at Rivian Automotive, I have embraced the dynamic role of Employee Experience Coordinator, delivering rapid-response HR support and fostering a culture of trust and efficiency. During this tenure, I have enhanced operational workflows, accelerated ticket resolution, and championed ADA accommodations to ensure equitable access and an exceptional employee experience. By partnering closely across teams and implementing process improvements, I contribute to a seamless HR service delivery that empowers employees and strengthens organizational effectiveness. Key Contributions: ● Delivered 100% employee satisfaction by resolving Guidepost desk inquiries on benefits, payroll, PTO, equity, policy questions, job abandonment, and accommodations, enhancing engagement, and strengthening HR service delivery. ● Executed resolution of 80+ weekly ServiceNow tickets by troubleshooting, prioritizing, and escalating complex cases, optimizing HR operations, and improving overall employee experience. ● Orchestrated onboarding for 25–40 new hires bi-weekly by streamlining setup processes, facilitating task completion, and guiding employees, ensuring a seamless integration and zero escalations. ● Managed 2,500+ RIF-related employee inquiries during two company-wide reductions in force by partnering with HRBPs and Legal, crafting consistent messaging, mitigating risk, and maintaining employee trust. ● Processed 20+ ADA accommodation requests weekly by enforcing compliance, auditing documentation, and providing timely support, promoting workplace accessibility, equity, and inclusive practices.
Here, I drove operational excellence and transformative HR and administrative initiatives. I led strategic system migrations, streamlined workflows, and implemented KPI-driven performance monitoring to enhance team productivity, accountability, and the overall patient experience. By focusing on process optimization, staff education, and cross-departmental collaboration, I strengthened both operational efficiency and financial outcomes, while fostering a culture of engagement and continuous improvement. Key Contributions: ● Accelerated promotion to Office Manager within six months by demonstrating exceptional leadership, operational management, and strategic problem-solving. ● Maximized patient billing collections by 75% through process optimization, proactive staff and patient education, and workflow redesign. ● Redesigned onboarding and training programs, reducing new hire ramp-up time by 25%, improving employee engagement, talent development, and workforce productivity. ● Revamped employee handbook and PTO policy, aligning policies with organizational goals, ensuring policy compliance, and achieving 100% satisfaction from leadership and staff. ● Directed EHR system transition, enabling online patient scheduling, reducing scheduling errors by 99%, accelerating clinical documentation efficiency by 50%, and improving patient access and satisfaction. ● Audited and optimized billing and claims workflows, increasing insurance collections by 35%, reducing rejected claims by 50%, and strengthening revenue cycle management, compliance, and financial controls.
I was fostering a culture of collaboration, continuous improvement, and student-centered learning. I mentored new educators, led school-wide professional development initiatives, and applied data-driven strategies to optimize instructional quality and student outcomes. By implementing innovative teaching approaches and personalized learning plans, I strengthened student engagement, critical thinking, and academic achievement across diverse learning needs, while building strong partnerships with parents, staff, and administrators. Key Contributions: ● Drove 50%+ year-over-year student performance gains on state benchmarks by designing and delivering differentiated, engaging instruction for grades 1–5. ● Boosted stakeholder engagement by 50%+ through establishing transparent communication channels with parents, staff, and administrators, enhancing student support and collaboration. ● Elevated personalized learning outcomes by developing 50+ individualized learning plans over 8 years, leveraging assessment data and evidence-based strategies to tailor instruction. ● Enhanced compliance and goal alignment by organizing 25+ parent-teacher conferences and IEP meetings annually, improving communication, student outcomes, and adherence to educational standards.
• Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio. • Pay and process claims within designated authority level. • Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments. • Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.