New York, New York, United States
• Served on the senior leadership team as strategic partner and force-multiplier for the CEO • Established quarterly and annual business planning cycles, OKR processes, product and business reviews, Board meeting preparation, and internal communications • Owned cross-functional initiatives across product, engineering, sales, marketing, and operations to ensure alignment with TPT’s strategic agenda • Led key M&A initiatives through TPT’s acquisition of Bakpax and acquisition by IXL Learning
• Launched American Express Personal Loans; drove above-forecast business growth through customer targeting enhancements, landing page optimizations, and multi-channel marketing testing and optimization • Partnered with product, engineering, risk, servicing, and marketing teams to deliver innovative personalized marketing offer experiences for customers (e.g. dynamic pre-approval messages)
Created business development strategy for card acceptance expansion into collectible automobile auctions industry; sized the market, conducted competitive analysis, and identified opportunities to solve pain points for cardmembers and merchants.
Implemented merchant NPS program across 10 global markets to improve brand sentiment and loyalty
• Launched Android app for sellers to track store sales and connect with buyers (50k+ downloads) • Created go-to-market (GTM) and adoption strategy for teacher crowdfunding platform TPT ClassFund ($1MM+ raised per year); analyzed adoption metrics and blockers weekly for senior leadership • Brought to market TPT School Access, a subscription service to TPT resources for schools ($15MM+ ARR); organized critical pivot to free distribution to hundreds of schools during the pandemic, building brand goodwill and generating post-pandemic sales leads
• Led GTM strategy for launch of Compass's customer relationship management (CRM) platform • Conducted competitive analysis, defined product positioning and messaging, and collaborated with regional staff to drive adoption among Compass's 6,000 real estate agents
• Owned positioning, messaging, and growth of the Shop Small Map, Amex’s destination for card members to discover local and online small businesses • Drove 10x year-over-year growth in Map visitors through personalized recommendations emails, digital marketing campaigns, and content marketing partnerships