St. Petersburg, Florida, United States
* Digital Transformational Leader! * Winner of the "20 Most Innovative CIO's Award" 2014 - MidMarket * and * Technology Leader of the Year - TBTF * Chief Architect - Salesforce, MuleSoft and Technology Advisor, with deep industry expertise in Healthcare, Financial Services, and all types of Service organizations * Award Winning Technology Executive and Product Manager, building Innovative Products Customers Love! Exceptional at building true Partnerships with the Business Champions and External Customers to achieve exceptional results! * Builder of Great Engineering and Product Management/Development Teams, that work hard and get the job done with excellence, but also have fun at work!*
At Innovation Solved, we do what we say, we SOLVE your Innovation needs! We pride ourselves in the exceptional talent we have on our team, with decades of real world experience in technology, digital transformation, and Cloud Computing for Healthcare, Financial Services, Logistics, and all types of Service Organizations. We are Experts in the Salesforce and MuleSoft Platforms, and Enterprise Technology Advisory Consulting for all of your Innovation and Digital Transformation goals.
• At EMS I led the Salesforce Innovation & Enterprise Strategic Architecture, in successfully implementing and enhancing many client companies on the Salesforce & MuleSoft platform. Executive Leadership for the delivery services & product development team, transforming clients in Healthcare, Financial Services, Education & Service. Direct Global Enterprise Integration Services team of Architects and Salesforce Developers, focusing on cross functional integrations between core client systems and Salesforce utilizing MuleSoft, Jitterbit, Zapier or Custom APIs. Led the Product Managers, Architects and Engineers to leverage Salesforce platform capabilities to enhance sales, service, call center, and business operations. Leverage product innovation strategies in developing distinctive value-added products to accompany Salesforce platform built on AWS, with P&L management and GTM strategy, leading to significant savings for clients, along with improved revenue streams. Serve as Chief Architect and Executive Sponsor, building innovative design/architecture plans, and guiding top-flight team of all project delivery resources on large-scale client engagements entailing design and delivery of state-of-the-art, high-quality solutions on-time and within budget. Key to driving considerable company growth, bringing in millions in revenue, and advancing EMS to preferred status as top 3 Salesforce Services partner through ongoing enhancements to development and program delivery processes and agile methodologies. Regularly conscript high-level clients for pre-sales presentations through superior client engagement techniques. Spearheaded development and implementation of SOWs on project pricing and structure to attract new clients. Appointed by Salesforce executive team to serve on Financial Services Advisory Board, and as Advisor for Health and Life Sciences on enterprise deals; invited by Salesforce to speak on Salesforce Innovation at multiple Conferences.
Lincare is a multi-service industry leader with hundreds of locations (DME, HME, Pharmacy, Home Care, IoT Remote Monitoring, and more) Linde is the Global Leader for manufacturing of industrial chemicals and gas. Directed all aspects of IT operations and enterprise IT solutions development. Orchestrated overall vision and product concept development / architecture for groundbreaking new enterprise-level patient intake, field service mobility / logistics and digital order fulfillment system running on the Azure Cloud with anticipated ROI in the millions. Continually innovated operational efficiencies, including Robotic Process Automation (RPA) and Mobile Apps to revolutionize field service and patient experience. Overhauled IT Division and Product Management team of 100+ associates, transforming it into a well-oiled team outfitted with a robust agile SDLC methodology. Bolstered alignment with business partners and their strategic objectives, leading to successful execution of myriad strategic projects with significant ROI through innovation and automation. Steered design and deployment to over 3000 remote mobile users of Salesforce.com in 120 days, evolving platform from a legacy system to an anywhere/anytime mobile environment; efforts led to considerable improvements in sales activity/visibility, and dramatic growth in sales, service and marketing capabilities. Championed consolidation of numerous disparate organizational sites into an integrated 400+ user call center and warehouse/inventory center site, enabling millions in savings and substantial customer service improvements.
* Rotech is a multi-service healthcare leader with over 300 locations (DME, Med Supplies, etc. ) * Bestowed "20 Most Innovative CIOs" award from Mid-Market Forum based on innovations developed, & several internal recognition awards for pioneering solutions, leading to millions in new revenue, while reducing costs by 30%. * Captained initiatives revolutionizing and enabling significant marketplace differentiation , by developing a new enterprise-level AWS cloud-based sales, service, e-prescribing, order fulfillment & billing/collections platform. * Assembled & led a high-caliber team of on/offshore IT professionals, highly respected, & maintained the best retention rate due to recognition initiatives, training & making work fun * Formulated, implemented & ensured compliance of agile methodology & governance * Built enterprise integration platform for seamless integrations with internal & external systems. *Conceived & architected leading-edge mobile tracking / IoT applications for remote device monitoring. * Triggered $6M annual reduction in telecom/call center costs, while improving quality & functionality, transitioned to new service provider & deployed new VOIP, IVR, Omni Routing & Chat technology. * Revamped insurance claims EDI billing & collections processes, minimizing labor & denials through innovation & automations. * Stewarded design & deployment of next-gen data warehouse / business intelligence enterprise analytics solution, dramatically enhancing visibility of data, & Dashboard KPIs. *Revitalized IT & product mgt into highly productive, well-organized teams, consistently implementing high ROI projects on-time & within budget. * Cultivated strong partnerships with business leads, enabling achievement of business goals & vastly improving IT's customer service ratings. * Orchestrated transition of 100+ (M&A) site consolidations, with no customer interruption, including large call centers & centralized warehouse/logistics centers.