Utrecht Area
As Lead Legal Operations at KLM Royal Dutch Airlines, I focus on driving efficiency, structure, and scalability across legal processes. My work involves optimizing workflows, supporting technology adoption, and enabling better decision-making through structured and data-driven approaches. Alongside my core role, I have a growing interest in how AI and automation can be applied responsibly within enterprise environments. I completed the AIGP coursework, focusing on AI governance, risk, and practical implementation challenges.
Driving operational excellence across the legal function, with a focus on service delivery, technology adoption, and cost efficiency. Leading the implementation of LegalTech solutions, including AI-enabled tools, through a structured roadmap, supported by targeted training programs and clear success metrics. Focused on embedding technology into day-to-day workflows to improve scalability and decision-making. Managing external counsel relationships with a data-driven approach, delivering measurable cost reductions while improving service quality and consistency. Working at the intersection of legal, business, and technology to support more efficient, future-ready ways of operating.
Initiated and led a pilot to establish Legal Operations within KLM Royal Dutch Airlines, successfully demonstrating its value and laying the foundation for the function’s continued development within the organization. Developed and pitched a Legal Operations strategy focused on improving efficiency, transparency, and service delivery across the legal department. Leveraged existing tools and resources to introduce more structured, scalable ways of working, enhancing operational efficiency without requiring significant new investment. Collaborated with cross-functional stakeholders to identify operational pain points and implement practical, technology-enabled solution.
Specialized in advising on (international) privacy regulations, ensuring compliance with GDPR and other global data protection frameworks.
Focused on Privacy, IT & IP.
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