Manchester, England, United Kingdom
With a degree in Computer Science and Technology and MSc in E-business Strategy and Systems, and years’ experience in eCommerce consultancy, project management, support and services team management, software testing and ERP system building and training, I am an enthusiastic, highly-motivated individual with a passion for finding successful e-business solutions to maximize business growth to its full potential. My “can-do” attitude and focused approach to my work, combined with proven management skills, have enabled me to successfully lead a highly technical development team to meet tight deadlines, within budget, to deliver a high quality level of service to a range of market leader clients. Innovative and flexible with a keen eye for detail, I am able to prioritise my workload to deliver consistent outstanding performance, working under pressure, either independently or within a team environment. Bilingual in Chinese and English, this may well prove to be an asset for any UK company seeking to development business opportunities with China.
Property investment and improvement, lettings management. eCommerce consultancy and QA.
Responsible for conducting website testing for new projects and regular software version release for live websites, issues management (Internal project team and User Acceptance Testing with clients), and regular conference calls to communicate with clients during project UAT stage.
Responsible for managing a support and services team dealing with existing website system upgrades, new functional enhancements development, 2nd line customer support. Day to day tasks involved: - Project managing upgrades and functional enhancements development - Resource management - scheduling tasks to make effective use of a range of skills within the team - Prioritising, planning and managing work to ensure that service schedules are adhered to and contracted service estimated delivery times are met - 2nd line support issues analysis and diagnosis - Customer relationship management - Regular liaison with clients to update on progress and ensure their expectations and needs are met Clients include a wide range of market leaders including: Cath Kidston UK & USA, Co-operative Electrical, Co-operative Pharmacy, Fortnum & Mason, Corney and Barrow, Makro UK, Tradecraft, Slingsby, Calendar Club.
Responsible for successfully delivering high quality Maginus eCommerce solutions, Business Intelligent solutions, storefront PunchOut solutions to clients within budget and under tight deadlines. I have experience of working in every aspect of the full project lifecycle: - Pre-sale consultancy - Project plan creation and management - Business requirement capture and solution defining workshops, website design workshops - Provided consultancy in areas such as website visual design, website usability to drive online sales and increase shopping basket conversion rate, Maginus eCommerce solution, ERP system integration, payment gateway integration, search engine optimisation, affiliate and other third party software integration - Documenting the website requirement specifications, information architecture documents and gap analysis - Project team resource planning and management - Design, development and QA - Regular Project meetings and liaison with clients - Project Issues Management - Client training - Budgets, forecasting and invoicing - Post-implementation live support, help desk handover documentation Clients include a wide range of market leaders including: Cath Kidston UK, Tradecraft, Slingsby, Calendar Club, Sports Coach, England Football Association online shop, England Rugby Club online shop
Working closely with the development team – optimising software features, testing, reproducing and assisting in the diagnosis of software faults. Software quality control. In charge of the software Java Verified and Windows Mobile industry testing and Orange Compatibility testing. Design and optimise e-commerce website structure and process. In charge and responsible for the delivery of technical support services to users. Writing software user instructions and prepare training materials.
Advisor to a British design consultancy on a business delegation to Beijing and Shanghai visiting various manufacturing and IT outsourcing companies. Provided invaluable communication skills to help the British company and the Chinese company understand one another. Also provided insight into how successful business should be conducted in modern day China.