Abu Dhabi Emirate, United Arab Emirates
Experienced professional with 11 years of experience in the Tech industry, I have a proven track record of driving results and delivering success. My expertise spans multiple fields, including project management, partnership and strategy, strategic consulting, and large-scale support operations. With a dynamic approach to problem-solving and a commitment to excellence, I am well-equipped to tackle complex challenges and drive growth in any organization. I am also passionate about building and supporting communities. I founded the Arabs@ ERG at Meta, which grew to over 900 members, and was voted as the Secretary of the Jordanian cultural club at the American University of Beirut during my studies. Additionally, I was elected as the student council of my high school. These experiences have taught me the importance of leadership, collaboration, and community engagement, and I continue to be driven by a desire to make a positive impact on the communities I serve.
Results driven Program manager with 9+ years’ focus in designing and delivering best-in-class customer experiences. Currently building the support strategy for Commerce at Meta.
Over four years of experience in building global Support programs for FB business Partners, as an Infra lead in scoping the expansion of PSO support to 12 different business customers. Driven by involvement in senior-level discussions and contribution to the high-level strategy of the Program planning.
- Gather and synthesize relevant data to develop ways to improve the overall user experience on the site. - Proactively and reactively investigate reported abuse, respond to user inquiries and use those signals to develop scalable solutions. - Work directly with users to resolve site issues, identify user trends and issues, test products and identify bugs, and work with cross- functional partners to resolve. - Maintained >98% quality by pioneering the creation of data dashboards to proactively measure automation metrics - Leverage tools like SQL, Hadoop/Hive, Excel, and MicroStrategy to drive efficient analytics and reporting. - Partner with engineering and product teams to drive projects to completion. - Looking into the FAQs, of Arabic language Site and already requested translation tool to translate on the spot - Handled several Market Request most importantly: o SRT tool testing for Fake Name and ID Review Underage Appeals o Instagram Reporting process Translation o Provide Anti Grooming Arabic Terms o Market Feedback on SMS activation o Verifying Translations of content on the Site for Arabic
• Supported the leadership team in establishing an AI knowledge academy, defining operational strategies. • Collaborated with industry professionals to create the curriculum for the academy. • Witnessed the successful launch of the first class, marking a significant milestone for MENADevs.
- Proactively and reactively provide advisory and resolutions to businesses in both Flight & Cargo Agencies as well as International Airline companies located in the Middle East. - Specialize in the UAE and Levant aviation industry and become the point of contact for multiple professional industry leaders.