Thornlands, Queensland, Australia
Throughout my professional journey, I have gained valuable experience in the legal and financial sectors, showcasing my analytical abilities, enthusiasm for learning, and commitment to excellence. At Keith Mole and Associates, I worked as a law clerk, supporting attorneys with various tasks. My responsibilities included drafting letters, engaging with correspondance and proofreading legal documents, such as Enduring Powers of Attorney and Wills. I approached each task with enthusiasm, eager to expand my understanding of the legal field. I excelled in legal research during university, completing my law degree with second class honours at the Queensland University of Technology. This foundation has been invaluable in my professional roles, enabling me to conduct thorough research and analysis effectively. In my role at the Commonwealth Bank of Australia, I served as the initial point of contact for resolving customer issues. I ensured the appropriate paperwork was filed, worked with legal documents when necessary, and collaborated with various internal teams to achieve optimal outcomes for our customers. This experience strengthened my attention to detail and enhanced my ability to identify inconsistencies, ensuring the integrity of information. My time at CBA reinforced my passion for learning as I sought to deepen my understanding of financial services. Overall, my experiences at both Keith Mole and Associates and the Commonwealth Bank of Australia have equipped me with a solid foundation in legal and financial principles. I am excited to leverage my analytical skills and enthusiastic attitude in future roles while continuing to foster my love of learning.
• Act as the first point of contact for clients, coordinating appointments for Wills and Enduring Powers of Attorney, and providing general information regarding deceased estates and related processes. • Review and manage safe custody documents, ensuring accurate handling, organization, and secure storage in compliance with workplace standards. • Exhibited strong attention to detail in reviewing Enduring Powers of Attorney and Wills, ensuring accuracy and compliance.
• Consistently resolved complex customer complaints, applying empathy and professionalism to achieve successful outcomes. • Reviewed and lodged legal documents, including Powers of Attorney, Bank Guarantees, Assurances of Support, and Trusts, ensuring accuracy and compliance. • Leveraged Microsoft Teams and Outlook to facilitate clear and efficient communication with customers, internal team members, and external partners.
• Managing customer complaints and returns. • Prioritising and time management skills to complete assigned tasks of the day. • Attention to detail when checking product dates and presentation at the start and end of the day.