New York City Metropolitan Area
• Full-stack software engineer on Omnichannel for Customer Service, Microsoft Dynamics 365 CRM • Building contact center solutions leveraging generative AI to help service agents productively provide the best experiences to their customers across various communication channels
• Spearhead recruiting efforts for UC Berkeley’s premier machine learning and artificial intelligence software development organization to select a handful of the most technically qualified yet culturally fitting candidates from a pool of over 300 applicants • Lead officer meetings, design flyers, revamp branding, advertise on social media, manage campus tabling, organize infosessions, and conduct interviews • Build software for internal projects using Markov models, computer vision, object detection, reinforcement learning, and neural networks in Python
• Improved custom authentication for MongoDB Stitch, a backend-as-a-service that manages server architecture for developers, through a full-stack solution that allows the product to better compete with top cloud providers such as Azure and AWS • Built a dropdown menu in JavaScript, React, and Redux to support multiple signing keys, with ability to create, add, and remove keys • Implemented JSON Web Token encryption and validation using Go while ensuring single signing key backwards compatibility • Designed a user-centric solution to appropriately handle error messages for asynchronous key creation and store complex key info • Converted the modal frontend component to TypeScript to improve code readability and wrote tests using Jest, Enzyme, and Sinon
• Designed tailored identify verification solutions for international countries to increase the conversion rate of bookings for AirBnB • Analyzed news article engagement, quarterly revenue, and stock price data from Adobe to better redefine their public relations metrics • Conducted market research to create K-12 student and post-graduation industry profiles for the United Kingdom, Canada, and Australia to help Chegg expand their on-demand tutoring services internationally against the threat of existing competitors • Prototyped a user-friendly question and answer forum, a millennial-focused social media campaign, and a points-based rewards program with a detailed implementation timeline to increase consumer loyalty and awareness in a new market space
• Refactored and migrated the stream manager component to Spring Boot framework to increase development efficiency and scalability • Wrote unit and automation tests using Mockito to verify REST API functionality for the video data storage manager • Converted Google BigQuery user behavioral data from MessagePack to JSON format for the TV show recommendation service • Resolved file dependencies for deployment using Maven and wrote health checks to ensure availability of various web microservices