WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Administrative professional with 5 years of experience, currently specializing in administration operation at A Cut Above Sdn. Bhd. My expertise: - HR Operations: Managing attendance tracking, leave applications and medical leave (MC) verification. - Data Integrity: Maintaining accuracy in employee records and both digital & physical filing system. - Payroll Support: Verifying staff commission data for precise and timely payroll submission. - Discretion: Ensuring the utmost confidential when handling sensitive employee information My academic foundation: - Bachelor of Business (Hons) in Marketing from TARUC (formerly TARC) with CGPA 3.60 - Two times Dean's List honoree, an experience that helped shape my professional work ethic
- Support daily HR operations, including attendance tracking, medical leave (MC) and leave administration - Maintain and update employee records, ensuring accuracy and documentation filing - Process and verify staff commission data to support payroll accuracy and timely submission - Coordinate communication between HR, Accounts, and Marketing departments - Handle confidential employee information with professionalism and discretion
- Managed client communications via phone, live chat, and email - Resolved customer issues efficiently while maintaining service quality - Processed documentation and account applications, ensuring accuracy and compliance - Collaborated with Operations and IT teams to resolve service issues
- Consulted with customers to assess needs and demonstrated product features to facilitate sales - Monitored daily inventory levels to maintain data accuracy and stock accountability