Greater Toronto Area, Canada
A logical thinker developing business strategies using mathematical skills to make informed decisions.
I serve as the strategic bridge between corporate clients and technical delivery teams, managing the enhancement and customization of existing transaction banking products. My core focus is protecting and growing client revenue by transforming complex business pain points into scalable, strategic product solutions.
Owned the BRD for a global retailer's cash management solution launch. Collaborated with PO on overseeing API integration product launch for a large North American Bank client. Facilitated backlog refinement through story grooming and Acceptance Criteria writing in Jira. Documented process flows and swim lane diagrams for executives. Executed test cases in SIT and UAT using JTMF, Datadog, and Microsoft SQL Server. Managed vendor relations through weekly meetings and defect triage calls for product dependency alignment.
Provided mathematical assistance to students in group and individual settings on weekly assignments. Graded over 40 assignments, tracked attendance, and processed grades on online database. Ranked 94.4% in student satisfaction in Instructional Assistant Evaluations across seven criteria.
Coded VBA to automate Purchasing Services Requisition form in Excel, transforming it into a user-friendly Smart Form. Designed and developed company-wide department intranet using Figma.
Worked with the Sales Finance team working in close liaison with the Sales team and the Finance team. Optimized the Customer Fitness Meeting model, the RD&A model, and the Freight & Internal Waste document; creating efficiencies and providing improved visibility for the team. Also conducted and presented a profitability analysis of one of Hershey's key channels to the leadership team for further insights and future recommendations.