Haikou, Hainan, China
20 years high-end hotel management experience. Rich experience in different modes of hotel managements like state-own, government-own, personal-own and international hotel Management Company. Had operated MICE hotel, resort hotel, business hotel and state-own guesthouse. Had opened 3 hotels, renovated 1 hotels and brand-upgraded 1 hotel. Participating in the reception of government heads such as French President Jacques Chirac and his wife, The United Nations secretary general Kofi Annan, Vietnam's prime minister, Pan Wen Kai, former Japanese Prime Minister Cun Shan Fu Shi, Peugeot Citroen group President Martin Folz, Anheuser Bush, the board of directors of the company President Bush and the President & ambassador of international enterprise; Prime minister Wen Jia Bao, Wu Yi, foreign minister Li Zhao Xing and other state leaders. Attending the reception of Davos Forum, PICC, Tianjin Fair, the United Nations climate conference and exhibition activities. Had led the team to receive the biggest event World Convention of the Huang Clan and recognized by Guinness World Records. Be capable to work under great pressure, loyal and professional. Strong brand management and operation, marketing positioning and strategy making skill. Familiar with Chinese high-end hotel market features and operation mode and deeply understanding marketing channel. Be capable to select and form the strongest sales team to open and occupy the market. Great passion and inspirational leadership style. Deeply understand, cascade and dig into the company culture. Take care of associates. Organize training and team building for associates. Always efficiently communicate with all-level associates and inspire the team to achieve target. Be responsible, target-oriented, precise and careful. Good analysis skill and capable to improve service though effective analysis. Always be Creative. With literary and aesthetic professional experience, professional in Chinese incense with tea Culture, and knows well of Chinese ancient construction, traditional clothing, food, local folk and opera culture. Perfectly mix the Chinese culture into the modern hotel management to promote the hotel feature. Good high-end customer maintenance skill, excellent social, communication and marketing skill. Good personal image and popular by Media coverage Media coverage links: 1：http://hi.people.com.cn/n2/2016/0616/c231190-28519166.html 2：http://www.sohu.com/a/278686_101717 3：https://hn.focus.cn/zixun/c7e9504a08e0e871.html
The Westin Haikou is the first Westin brand business hotel in the city center of Hainan, but it remains many leftover problems as of year 2012. The hotel started pre-opening from 2012 and pending in December 2014 due to owner's issues, while it resumed in 2018. However, teh hotel construction and decoration was not completed and most of the item had to be resigned to be lined with brand standard. Hotel operating equipment’s had been in store for years and will had to renew. It also required a lot of effort to regain market reputations. Main Responsibility and Achievement In charge of the hotel pre-opening team and preliminary accomplished the Pre-opening Budget and the Strategic Plan. Organized 12 hotel associates to make inventory of the hotel operating equipments and completed inventory report as well as HOE handling report. Total HOE items are 3500 kinds / 46K pieces and amounts at RMB14 million. Help owner save approximately RMB18K labor force cost. Assisted owner to process more than 200 suppliers' contract disputes including contract sorting, conciliation and negotiation. Liaised with Marriott GDAP and owner's engineering department to follow up with hotel renovation plan, design and artwork proposal to in order to save operating cost and keep competitive.