Austin, Texas Metropolitan Area
I’m a graduate of the Scheller College of Business at the Georgia Institute of Technology, where I earned my B.S. in Business Administration with a concentration in Strategy and Innovation. My time at Georgia Tech sparked my interest in the tech industry and shaped my problem-solving, innovation-driven mindset. I started at Closinglock as a Sales Development Representative, helping title companies nationwide protect their transactions with wire fraud prevention software. I’ve since transitioned into a Implementation Manager role, where I focus on driving product adoption, strengthening client relationships, and ensuring customers realize measurable value from our platform. I’m passionate about leveraging technology to create secure, efficient experiences for customers and drive long-term growth.
- Manage a portfolio of customers through a scalable, digital-first engagement strategy to drive product adoption, retention, and expansion. - Proactively analyze customer health metrics and usage data to identify risks and growth opportunities, executing targeted outreach campaigns. - Lead onboarding initiatives that accelerate time-to-value and ensure customers are aligned with best practices and success milestones. - Collaborate cross-functionally with Sales, Product, and Support to resolve issues, advocate for customer needs, and improve the overall customer experience. - Develop automated playbooks, lifecycle communications, and enablement resources to increase engagement and drive long-term customer success. - Serve as a trusted advisor to clients by delivering tailored training, workflow guidance, and strategic recommendations that drive successful platform utilization and customer satisfaction.
- Own mid-market outbound prospecting through phone, email, LinkedIn, events, and conferences - Build and manage a targeted pipeline across assigned U.S. territories; qualify opportunities and schedule high-quality meetings for the AE team - Leverage an advanced sales tech stack to optimize multi-touch outreach, account prioritization, and qualification - Develop deep expertise in Closinglock’s fraud-prevention SaaS and confidently articulate value to mid-market buyers - Succeed in a fast-paced, metrics-driven environment as a proactive, coachable, and communicative team player - Embrace a full in-office experience and collaborate closely with a tight-knit Austin-based sales team
- Drive early-stage client outreach via phone, email, LinkedIn, and conferences - Research and build pipelines across U.S. territories; coordinate meetings for our AE team - Utilize advanced sales tech stack to optimize outreach and qualification processes - Deepen product knowledge of Closinglock’s fraud-prevention SaaS - Thrive in a fast-paced environment as a coachable, communicative, and driven collaborator - Enjoy a full in-office experience with a tight-knit Austin team
- Competed at the NCAA Division I level as a member of Georgia Tech’s swim team, demonstrating discipline, resilience, and performance under pressure. - Balanced a rigorous academic workload in the Scheller College of Business while training 20+ hours per week, consistently maintaining academic eligibility. - Developed exceptional time management, teamwork, and leadership skills through years of structured training, travel, and competition schedules. - Represented Georgia Tech at major ACC competitions, contributing to team success and fostering a culture of excellence and accountability. - Acted as a mentor and role model for younger teammates, helping them adapt to the demands of collegiate athletics and academics. - Learned to navigate setbacks and stay focused on long-term goals—skills that directly translate to high-performing work environments.
- Spearheaded a competitive analysis project that identified emerging trends in the luxury skincare market, contributing to strategy refinement for product positioning. - Supported the launch of a new product campaign by conducting influencer outreach and coordinating cross-functional communication between brand, digital, and sales teams. - Developed weekly sales performance reports using Excel and CRM data to track KPIs and inform leadership on regional sales trends. - Assisted in the creation of digital marketing assets, including social media content calendars and email campaign copy, boosting engagement across key platforms. - Collaborated with retail partners and field teams to improve point-of-sale execution and enhance in-store brand visibility. - Participated in strategy meetings and presented insights on Gen Z beauty buying behaviors, helping shape future campaign direction.
- Launched and managed a successful swim instruction service, working independently with children and beginner swimmers to build foundational skills and water safety awareness. - Taught over 50 students through customized, one-on-one lessons, leading to noticeable improvements in confidence and technique. - Built strong client relationships through positive word-of-mouth and repeat business, consistently earning praise for patience, professionalism, and communication. - Designed lesson plans tailored to individual skill levels, helping students progress quickly while keeping sessions engaging and safe. - Handled scheduling, client communication, and payments independently, demonstrating early entrepreneurial initiative and time management skills. - Maintained a 100% safety record while instilling lifelong swimming fundamentals and water safety habits.