Waterloo, Ontario, Canada
• Act as the primary liaison between internal stakeholders and external Business Central consultants to diagnose issues, coordinate resolutions, and implement process improvements. • Oversee the organization’s internal reporting environment, including data cubes, metric definitions, and shared reporting templates. • Introduced and implemented Jet Hub to automate report refresh and distribution, saving 58 hours in the first quarter across multiple departments. • Use Power BI to build cross-department reports and visualizations that support strategic decision-making. • Implemented Power Automate workflows to deliver automated email alerts and business communications.
• Ensured data accuracy across systems by validating end-to-end data flows supporting ordering, production, and inventory. • Built and maintained 15+ financial and operational reports using Jet Analytics and Jet Reports, reducing manual reporting effort and turnaround time. • Led enhancements to the company’s daily huddle KPI dashboard using Power BI, refining metrics and visualizations to support operational performance tracking. • Collaborated with business users to troubleshoot issues, improve workflows, and identify ongoing process and data improvements.
• Supported the implementation and go-live of Microsoft Dynamics 365 Business Central, contributing to system configuration, data readiness, and security setup • Administered user onboarding, role-based permissions, and access controls to ensure secure, compliant, and efficient system usage. • Delivered user training and documentation to support system adoption and improve operational efficiency.
• Worked with the database administration team to develop and enhance database standards • Maintained excellent working relationships across the research team to resolve data queries and concerns • Eliminated more than 500 duplicate entries in the database to maintain data integrity and consistency • Completed all individual tasks and sprints 15% faster than assigned targets
• Handled multiple responsibilities simultaneously (cashier, printing, and software enquiries) with ability to prioritize while managing time effectively • Assisted members of the department with printing jobs using available software while maximizing customer satisfaction