Auckland, Auckland, New Zealand
Retail operations and commercial leader with proven experience driving performance, customer experience, and team growth across high-volume supermarket environments within Foodstuffs North Island and New World. Passionate about building high-performing retail teams, creating operational excellence, and delivering strong commercial outcomes in fast-paced FMCG environments. Strong background across retail leadership, store operations, team development, customer engagement, merchandising, and execution excellence. Experienced in leading large frontline teams, coaching emerging leaders, and creating a culture built on accountability, energy, and continuous improvement. Commercially focused with hands-on expertise in inventory management, sales growth, labour optimisation, shrink control, promotional execution, and driving customer-first outcomes. Recognised for combining operational discipline with people leadership to improve productivity, strengthen store culture, and elevate overall performance. Skilled at identifying talent, mentoring future leaders, and supporting career progression through structured coaching and development. Experienced working across cross-functional retail operations while maintaining strong standards in compliance, presentation, and customer satisfaction. Known for bringing resilience, adaptability, and a modern leadership mindset to retail — balancing commercial performance with genuine people connection. Passionate about the future of FMCG retail, innovation in customer experience, and building teams that consistently deliver results under pressure.
-Support the Store Manager with the day-to-day running of a busy metro supermarket across grocery, chilled, frozen, liquor and fresh foods to deliver strong customer experiences and commercial results. -Take ownership of buying and ranging across the store, using sales data, customer feedback and local insight to shape the offer and improve sales, margin and stock flow. -Work closely with the Owner/Store Manager on store budgets, sales targets, labour discipline and profit management, helping track daily trade against plan and taking action when results are off target.
Led a team of 12+ within a wider store team of 100+ to 100% staff retention over two years and a 100% engagement score, as measured by Foodstuffs engagement surveys and turnover reports, by focusing on coaching, clear progression, and a hands‑on, visible leadership style.
-Helped lift the Seafood Department to Top 3 in the Upper North Island, as measured by Foodstuffs regional performance rankings, by redesigning displays, improving freshness, and positioning seafood as a destination department that attracted customers from beyond the immediate area. -Compliance & Standards: 100% Pass Rate on all MPI/Food Safety audits (2019 2021). Implemented daily freshness checklists to the Seafood Dept, reducing customer complaints by 40%~
-Maintained 98% on‑time dispatch performance, as measured by fulfilment KPIs and customer feedback, by streamlining picking and packing processes and aligning online operations with in‑store workflows. -Reduced processing time per order by 25%, as measured by time‑and‑motion and productivity reports, by redesigning pick paths, clarifying roles, and using store data to schedule labour for peak demand.
ICT Cloud Infrastructure Project
Cloud Architect and Customer Support
Enterprise Suite and Inventory Management
BPSK Modulator