Brussels, Brussels Region, Belgium
Experienced Support Specialist with a demonstrated history of working in the medical device industry. Skilled in support to Sales & Marketing, coordinator to Professional Affairs and Clinical Education (PACE), project management specialist EMEA Clinical Research & Medical Science (CRMS), organize Training and Education events, strong healthcare services to the business and HCP (Healthcare Professionals) customers, working across the business and regions.
Medtronic is the global leader in medical technology. We are committed to improving lives through our medical technologies, services and solutions. As Medical Science and Medical Education Project Management Specialist my responsibilities include : . Lead / leverage cross functional teams to evaluate, develop and manage projects for key business processes. . Oversee and manage the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. . Review status of projects and budgets; manage schedules and prepare status reports. . Monitor the project from initiation through delivery. . Assess project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. . Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and customers.
In October 2014 company named “COVIDIEN”. Covidien has been taken over by "MEDTRONIC" in January 2015. Key responsibilities : - Plan and implement - as to the organizational and contractual side - European (EU) Think Tank meetings / Advisory boards in close collaboration with the Chief Medical Officer EMEA and the Medical Directors. Areas of interest primarily including Bariatric/metabolic surgery, Minimal Invasive Oesophagectomy (MIO), Colorectal, Cholecystecomy, lung health, stroke, capnography, GI solutions, robotics, etc.. but not being limited to these areas only. Fulfillement of all internal compliance processes and in line with all EU specific country regulations and laws. Set up of purchase orders, contracts and other required legal documents. Managing all logistics, accommodation. - Interacting with Minimal Invasive Therapies HCP Operations Team in Shared Service Center Prague and Minimal Invasive Therapies Belgian organization providing continuous consultancy, expertise and support (more efficient HCP processes following internal compliant policies, Mdeon, Belgian tax form 281.50, ...) - Provide support for ad-hoc projects within Medical Affairs. - coordinating Medical Affairs related internal meetings.
At that time, company named “COVIDIEN” PACE COORDINATOR, key responsibilities : - responsible for Emerging Markets/Australia PACE events with European Key Opinion Leaders. - responsible for oordination and execution of the PACE Training and Education programs and services designed by Clinical Education Manager (CEM) of EM/Australia in line with corporate strategies in the EMEA/Australian region. This includes, but is not limited to . MasterClasses, Symposia, country workshops, Clinical Immersion programmes, fellowships, Mentorships, .. . Ensure country compliance with local regulatory policies and procedures relating to education pgm. . Logistics for events : dates, budget, expert fees, Covidien documents [CPA, po's, Basware IP, ...] raise Mdeon request, reservations hotel, catering, transport, ... . Establish solid relationship with the CEM and the Healthcare Professionals (HCP's) . . Collect data for reporting. . Have organization and coordination orientation. . Prepare and respect budget and follow the signatures process. . Coordinate the cross charge of the courses to the countries (subsidiaries). CENTRE of EXCELLENCE (CoE), part of the EMEA Compliance network, key responsibilities : advice, best practices and continuous improvement. Be a “go to” first point of contact for all Business Units (BU) in Belgium & Grand-Duchy of Luxembourg on questions relating to completion of an eCPA form. Work with Core CoE team to identify and create new best practices & guidance as needed. Deliver on-going communication messages to BU sales representatives, sales and marketing administrators on eCPA completion, event logistics, Supplier Master File (SMF) and Basware processes. Explanation of abbreviations : HCP = Healthcare Professionals EMEA = Europe Middle-East and Africa - EM = Emerging Markets - PACE = Professional Affairs and Clinical Education e-CPA form = Electronic Compliance Pre-Approvalsee less
Work on a worldwide level : make quotations, responsible from the order entry till the payment by the customer - deliveries all around the world. Input order, order to the factory, delivery, make the invoice and follow-up payments. Be involved in stock control (on paper). Answering queries from customers. Dealing with customer complaints. Coordinating credit control and cash collection activities. Compliance of the credit processes and customer filing. Contribute in resolving disputes. Reporting : sales and perform debtor financial analysis reporting. Prepare cash forecasting. Administrative paperwork. Work closely with IT on the creation of new software program for order entry and follow-up.
Responsible from the order entry till the payment by the customer. Input order, order hardware to the factory, delivery, organise installation, make the invoice and follow-up payments. Be involved in stock control (on paper). Answering queries from customers. Dealing with customer complaints. Coordinating credit control and cash collection activities. Compliance of the credit processes and customer filing. Contribute in resolving disputes. Reporting : sales and perform debtor financial analysis reporting. Prepare cash forecasting. Administrative paperwork.
Keep record of course planning. Arrange logistics of the courses. Contact with instructors and customers. Manage the day to day requirements of the Director (calendar, travel, accomodations, meeting support, .... Raise invoices and being responsible for processing cash and card payments.
Make quotations, treat incoming orders, delivery and invoicing. Daily and monthly reports, organising meetings, support of the day to day requirements of the sales management/sales team. Ensure that relevant data and information are communicated to the sales. Contacts with customers. Responsible dealing with customers complaints. Work with sales mgr on the annual budget. Work with and develop guidelines.