Belfast, Northern Ireland, United Kingdom
I am a qualified Senior HR Manager, specialising in Learning, skills & organisational capability, with over 25 years extensive experience in various HR L&D and operational roles, including managing, leading and coaching L&D and operational teams. As a trusted business adviser I have experience in providing performance consultancy, organisational development, behavioural and strategic change, management and leadership development, performance & talent management, coaching and team effectiveness to Private & Public Sector organisations. Experienced in significant periods of change, large scale transformation and growth, building people capability and engagement, relationship and stakeholder management, advising and supporting leadership teams to develop their teams' capability and organisational culture, and leading programmes and projects. I took voluntary redundancy this year from my role as Senior L&D Business Partner in BT working in partnership with BT COO HR Director, COO and senior operational stakeholders to drive improvement, innovation and build capability to achieve strategic goals and vision. Responsible for developing organisational capability, aligning people, learning and culture initiatives to the People Strategy, for BT Business Product (1000+ people).
In September 23 Liane took on the role of Senior HR Learning & Central Change Manager -partnering to deliver the skills & capability strategy in our Business Product function and leading the Learning Central Change manager team who are crucial in identifying and managing the learning needs & solutions emanating from the significant Business change & transformation agenda, UK & internationally. In October 22 Liane took on the role as Senior L&D Training Delivery Manager, leading the BT Enterprise Training Delivery function, an impact-driven team of UK wide professional learning facilitators who specialise in delivering operational training aligned to Sales & Service Strategy, as well as delivering and driving behavioural and skills-based change within our organisation. Our customers and learners are at the heart of what we do. Liane joined BT Ireland in October 2013 as HRL&D Business Learning Partner for BT Ireland, then as Senior Learning Partner supporting BT Enterprise Customer Service. Liane led L&D Partnering team, working with Senior Business stakeholders to; identify performance gaps, identify major change, deliver transformation programmes, current and future skills learning requirements, to build medium to long term L&D plans aligned to business and strategic priorities, build/commission and deliver learning solutions, track, monitor and provide L&D value add, all to develop capability of workforce, create a learning culture within Customer Service, building a learning organisation.
For 4 years Liane worked in PwC Internal Firm Services (IFS), providing management and leadership development and coaching to all grades, from pre-manager to Partner. In August 2011 Liane joined the PwC Consulting practice as a Senior Consultant (NI) Client facing role, working with senior stakeholders in Private and Public sector organisations all over UK and Europe providing; organisational development, behavioural and strategic change, management and leadership development, performance & talent management, coaching and team effectiveness.
Management and leadership development Behavioural change and training Performance and talent management Development coaching Team effectiveness Organisational development Transformation & change management Liane has over 20 years extensive experience in Capability and Training, providing organisational development during periods of change and large scale transformation. Liane’s knowledge and expertise lies in people engagement, communication, management and leadership development. With experience working in front and back office environments and during periods of significant organisational change and large scale transformation, Liane excels in client relationship, stakeholder management, people engagement, internal communication, programme and project management roles. Liane was an L&D advisor who specialised in training needs analysis, learning strategy, designing and delivering tailored and value-added learning and engagement solutions which improve individual, business and organisation performance.
Internal Training & Development consultant - providing consultancy to business, identifying training needs, designing, delivering and evaluating learning programmes. Liane successfully performed a senior role within a local team, as Training Manager, supporting delivery of strategic business plans through provision of appropriate learning interventions and given responsibility for the forecasting and monitoring of the annual training budget. Managing a team of three Training & Development specialists, Liane acted as a role model, providing day to day performance management, coaching and mentoring, supporting development of their individual goals. Liane graduated from Lisburn College with NVQ Level 4 in Learning & Development following successful implementation of Customer Service and Administration NVQ’s, as trainer, assessor and co-ordinator for in-house Oxford Cambridge and RSA Examination Board (OCR) approved centre.